thread Re: How to activate reporting location in Payments Troubleshooting

How to activate reporting location

Mmaddi — Sat, 20 Sep 2025 20:48:55 GMT

I’m trying to set up e-gift card link for my business, however I keep getting “your e-gift card order page won’t work until you activate the selected reporting location or choose one that’s already activated.”

I can’t seem to find the “activate” option.

Please send help.

Thank you.

Re: How to activate reporting location

JustinC — Fri, 17 Jul 2020 19:54:56 GMT

Hey @Mmaddi

Hmm, I've never seen that message before. Have you fully activated your account for card processing? Did you straighten out your issue since you posted?

Let me know 🙂

How do I activate my reporting location to make my egift card page work??

Sass0101 — Thu, 10 Sep 2020 06:12:28 GMT

I'm getting an error message when trying to set up my e-gift card page it says my reporting location must be active before I can have my gift card page... I don't know how to activate my reporting location somebody please help!

Re: How do I activate my reporting location to make my egift card page work??

JustinC — Fri, 11 Sep 2020 19:53:31 GMT

Can you try AshleyK's steps to reactivate a location? See if that helps.

Re: How to activate reporting location

maxspeedbmx — Tue, 22 Dec 2020 04:58:43 GMT

Go into Account and Settings, Personal Information, then scroll to the bottom of the page and select a Time Zone.

Re: How do I activate my reporting location to make my egift card page work??

Alysha — Sat, 24 Apr 2021 14:27:23 GMT

Me too!

Re: How do I activate my reporting location to make my egift card page work??

faceofagoddess — Tue, 02 Nov 2021 00:07:40 GMT

there's nothing there.. did anyone get an answer to this question?

Re: How do I activate my reporting location to make my egift card page work??

faceofagoddess — Tue, 02 Nov 2021 00:08:55 GMT

same things is happening to me, and looks like JustinC and spamming "Ashley K's steps" though.. they don't open anything but the peer main page.

Re: How to activate reporting location

faceofagoddess — Tue, 02 Nov 2021 00:10:42 GMT

The time zone was already set, this didn't help.. not sure what the time zone would have to do with a "reporting location" did anyone figure this out?

Re: How to activate reporting location

faceofagoddess — Tue, 02 Nov 2021 00:12:55 GMT

Okay.. in "account settings" I hadn't decided how I was going to take my first payment, I opened and clicked website, and viola.. it was the last thing left on "account set up", now that error message is gone. Weird.. but, maybe that will help someone else. J

Re: How do I activate my reporting location to make my egift card page work??

vipphotosgj — Wed, 24 Nov 2021 13:50:16 GMT

I also have this problem!!!

Please copy/paste the reactivate a location info... the link doesn't work. Plus it is just best to respond with all the info rather than linking to other posts. TIA

Re: How do I activate my reporting location to make my egift card page work??

Arie — Thu, 25 Nov 2021 05:47:04 GMT

Hey @vipphotosgj,

Thanks for writing in and sorry about the hassle! To reactivate a location:

1. Log in to your Square Dashboard.

2. Head to Account & Settings > Business > Locations.

3. From the drop down on top, select Status > Inactive or All.

4. From here you'll be able to reactivate your location(s) from here.

Please let us know how you go!

Re: How to activate reporting location

reikimaster — Sat, 27 Nov 2021 15:21:10 GMT

When I followed these steps and updated my business address the new address became the "reporting location" automatically and the error went away. Hope that helps! Just update whatever you can on that page, hit save, and hopefully it works.

1. Log in to your Square Dashboard.

2. Head to Account & Settings > Business > Locations.

3. From the drop down on top, select Status > Inactive or All.

Re: How to activate reporting location

Edeng — Tue, 15 Nov 2022 03:45:00 GMT

Not sure if anyone has ended up in this thread for activating a location, but I found the solution to my problem of activating a location via subscriptions! My one location was listed under “active locations” but I still couldn’t get a booking link nor could I use the second location through the app. I found out by: going to Account & Settings -> Business Information -> Pricing & Subscriptions -> Select “Manage” of the subscription that is active -> select “Manage Locations” -> Check box all locations needing to be activated. This updated the pricing and fully activated my second location.

Re: How to activate reporting location

Barrelroompdx — Fri, 16 Dec 2022 22:08:00 GMT

When I go to Account & Settings -> Business Information -> Pricing & Subscriptions -> and try to Select “Manage” there is no manage button or anything like it on that page. Not under the main account or the one location that I am trying to activate.

When I go to Account & Settings > Business > Locations There is no drop down menu for "all," "active," or "inactive" locations. So nothing in this post is like it looks in my account and I still can't activate my location in order to sell a gift card. Any other ideas?

Re: How to activate reporting location

JJ_ — Sun, 18 Dec 2022 00:52:54 GMT

Hello @Barrelroom these filters will appear as long as you have or had more than one business location in your Square Account.

Please let me know if you are still unable to sell a Gift Card so I can look further into this for you.