thread Re: Team missing from Dashboard in Payments Troubleshooting

Team missing from Dashboard

nlindarto — Sat, 20 Sep 2025 20:48:48 GMT

How do we get the Team option on our Dashboard ? I can't find it on my Dashboard.

Why am I not able to add team members?

Pettah — Mon, 17 Aug 2020 05:22:26 GMT

I am unable to add team members. There is no option on my dashboard for team management either. Under security, I can edit team permissions but it will not allow me to add a team member when I click it. Anyone else have this issue?

Re: Team missing from Dashboard

ashc — Mon, 17 Aug 2020 11:49:18 GMT

Hey @nlindarto,

I tested this on my end and I can see Team as a blue icon on the lefthand side of my online Dashboard.

Are you still not able to see it?

Re: Why am I not able to add team members?

ashc — Mon, 17 Aug 2020 11:50:39 GMT

Hey @Pettah,

I moved your post to an existing thread where another seller reported the same thing.

I'm able to see it on my end when I log onto my test account so this is really odd.

Are you still not able to see it as well?

Re: Team missing from Dashboard

nlindarto — Tue, 18 Aug 2020 02:45:48 GMT

Hello Ashley.

The Team icon is missing on my Dashboard.

Re: Team missing from Dashboard

AshleyK — Tue, 18 Aug 2020 12:05:01 GMT

@nlindarto This would only happen if you've activated your account outside of the US or CA as team management is not available to our international accounts yet.

Re: Team missing from Dashboard

nlindarto — Tue, 18 Aug 2020 12:36:27 GMT

Thanks, Ashley. Indeed I activated my account outside of US & CA.

Looking forward to availability of Team Management for international regions.

Re: Team missing from Dashboard

Jason2311 — Mon, 22 Nov 2021 17:25:11 GMT

Hi there. I came across this article as I am facing the same problem. I cannot add a team member. Could anyone please help me? This is urgent.

Re: Team missing from Dashboard

Frida — Wed, 24 Nov 2021 01:53:18 GMT

Hello @Jason2311,

We see its your first time posting in the Seller Community, welcome! 😊 So just to piggyback off of @AshleyK's response, if you activated your account outside of the US or CA, this feature will not be available.

I have attached this guide as a reference for your review on international availability as well.

Please let me know if you have any follow up questions!

Re: Team missing from Dashboard

MarindaMarais — Thu, 20 Jan 2022 10:25:22 GMT

Good day all,

Is Team Management still not available to international accounts? The original post is over a year old. Could anyone indicate roughly when Team Management will be integrated? There is very little use for a POS if employees can change stock, access account information/settings, adjust prices et cet. on a whim, unfortunately.

Regards!

Re: Team missing from Dashboard

MarindaMarais — Thu, 20 Jan 2022 10:28:45 GMT

Hi @Frida,

I have taken a look at the International Availability section you referred to, but it contains no mention of Team Management, only hardware and payment processing.

Regards!

Re: Team missing from Dashboard

MoisesCardenas — Tue, 12 Jul 2022 21:19:10 GMT

Facing same issue, trying to use square in Mexico but if I can't manage team members then I can't rely on square, I'm willing to pay monthly subscription this is the only thing preventing me for using square in Mexico.

Re: Team missing from Dashboard

Arie — Thu, 14 Jul 2022 04:59:51 GMT

I understand your frustration, @MoisesCardenas. Unfortunately, we don't have an update to share yet, but we'll keep you in the loop via this thread.

Re: Team missing from Dashboard

Jendry — Fri, 27 Jan 2023 19:31:15 GMT

Hi! The same question here... not enable yet?

Re: Team missing from Dashboard

sayra — Sun, 29 Jan 2023 17:13:21 GMT

Hello, @Jendry.

In this case please be sure to enable the permissions requested when you open the Square Team app. This access allows the Square Team app to communicate with your device to complete certain actions.

You can find more details here.

Hopefully this has been resolved for you, if you continue to run into the same issue, feel free to contact us directly here.

Have a good day!