thread How do I fix my square shipping profile? in Payments Troubleshooting

How do I fix my square shipping profile?

LizHartsell — Sat, 20 Sep 2025 07:37:06 GMT

I had a shipping profile and had to make a new one because I wasn't charging enough for one of my sites. But now it refuses to use that shipping profile and I even deleted the other shipping profiles. Then when that didn't work I deleted all of the profiles and refreshed and then remade the one I needed and it's still using one I deleted rather than using the only one on there.

Re: How do I fix my square shipping profile?

Ellie_ — Mon, 17 Jun 2024 22:00:33 GMT

Hi there, @LizHartsell,

Thank you for reaching out to us about this! We can take a closer look at this for you. When you get the chance, can you please send a screenshot of the shipping profile you have entered in? Or are you able to include a screen recording of what occurs when you try to create the shipping profile?