thread Re: I can't see anywhere in my dashboard where a reader is going to be sent to me. How do i get f... in Payments Troubleshooting

How do I get a free reader?

Dymond4eva — Sat, 20 Sep 2025 20:47:34 GMT

How do I get the free reader as I'm not seeing that there's an order in for me. It charges me when I go to order but says the first one is shipped to be free.

Re: I can't see anywhere in my dashboard where a reader is going to be sent to me. How do i get free

jjgard — Sat, 13 Feb 2021 21:37:12 GMT

Did you sign into your Square account before proceeding to check out?

Re: I can't see anywhere in my dashboard where a reader is going to be sent to me. How do i get f...

sayra — Sat, 13 Feb 2021 22:30:53 GMT

Hey @Dymond4eva - When you have a chance, please try ordering this way:

http://squ.re/readerrequest > "Send me a reader" > Select Connectivity > complete checkout process

If that doesn't work, please let me know.

Re: How do I get a free reader?

Dlslaybaugh — Sun, 21 Mar 2021 16:12:08 GMT

I have tried it a number of times and it charges me, why can’t I order my first reader free like it says I can?

Re: How do I get a free reader?

Joe — Mon, 22 Mar 2021 12:56:22 GMT

Hi @Dislaybaugh - thanks for writing in! Is it possible that you have created a Square account in the past? Our free reader promotion is for new accounts during the activation process.

Re: How do I get a free reader?

Theredclutch — Fri, 14 May 2021 19:32:14 GMT

I’m having the same exact issue. And I just created my account now to get it. This makes me realize I probably don’t want to use square for my businesses? Lol. I have tried so many ways and it try’s to charge me each time. The issue isn’t really paying the money, annoying as that is after a claim of it being free. It’s how unstable and unreliable this all seems.

Re: How do I get a free reader?

aflorescollazo — Wed, 19 May 2021 02:33:01 GMT

I don't have a solution for you BUT I do have a spare card reader with the headset jack if you'd like it. I ordered a contactless chip card reader and it came from one of the 1st gen readers. I have an iPhone so the reader with the lightning port is more useful than the original (I hate using the adapter just for the reader since it is wobbly).

Let me know if you'd me to send it your way!

Re: How do I get a free reader?

ReginiaHarris51 — Tue, 01 Jun 2021 20:15:44 GMT

How do I get a free reader

Re: How do I get a free reader?

Goldneye — Tue, 01 Jun 2021 20:20:31 GMT

HI, hopefully this Square Support page will help.

https://squareup.com/us/en/l/free-reader

Re: How do I get a free reader?

CarrieAnn72 — Mon, 26 Jul 2021 16:22:03 GMT

I had to pay for my reader even though it said it was free. Why is this?

Re: How do I get a free reader?

Goldneye — Mon, 26 Jul 2021 16:39:43 GMT

HI, a free reader is for new signups.

Re: How do I get a free reader?

CarrieAnn72 — Mon, 26 Jul 2021 17:36:30 GMT

When I signed up, I was never offered the option of getting one. So now I had to pay to get it.

Re: How do I get a free reader?

CarrieAnn72 — Mon, 26 Jul 2021 17:37:32 GMT

This is why I have never used Square for my business.

Re: How do I get a free reader?

thelittleowls — Thu, 03 Feb 2022 12:20:06 GMT

If you still have this reader I would love it I am having the same issue. xxxxxx@xxxxx.com

This post was edited by a Community Moderator to remove personal information since it is a public forum.

Re: How do I get a free reader?

Kassi_ — Thu, 03 Feb 2022 12:21:02 GMT

Welcome to the Community, @thelittleowls -

Try these steps to get your free reader:

1. Click http://squ.re/readerrequest

2. Select "Send me a reader"

3. Select Connectivity

4. Complete checkout process!

If that doesn't work, please let me know.

Re: How do I get a free reader?

Kbryant417 — Tue, 08 Feb 2022 17:45:48 GMT

I'm having the same problem. I've tried the link to order but it still wants me to pay. If square is going to advertise a free reader than charge I'm very worried about trusting transactions to them.

Re: How do I get a free reader?

Goldneye — Tue, 08 Feb 2022 18:56:02 GMT

HI, hopefully these steps will help.

Try these steps to get your free reader:

1. Click http://squ.re/readerrequest

2. Select "Send me a reader"

3. Select Connectivity

4. Complete checkout process

Re: How do I get a free reader?

Goldneye — Tue, 08 Feb 2022 18:56:40 GMT

HI, hopefully these steps will help.

Try these steps to get your free reader:

1. Click http://squ.re/readerrequest

2. Select "Send me a reader"

3. Select Connectivity

4. Complete checkout process

How do I get the free square reader? Its charging me at check out.

tgcustomcorner — Tue, 15 Feb 2022 18:53:50 GMT

Hello. I tried ordering the free square reader for my LLC but at check out it keeps on trying to charge me the $10 for the reader when it stated it was free. So how do I get a free reader when it keeps prompting me to pay for it? Please help. Thank you.

Re: How do I get the free square reader? Its charging me at check out.

HC_Charlie — Tue, 15 Feb 2022 19:13:02 GMT

Hello @tgcustomcorner see this post here for info about obtaining a free reader. I hope this helps answer your question.