thread Re: out of stock in Payments Troubleshooting

out of stock

somethingsweet — Sat, 20 Sep 2025 20:46:36 GMT

I make products to order and can't remove "out of stock" notation on featured menu items. Please provide detailed instructions how to make this go away. I don't want to track stock and am not selling on-line.

Re: out of stock

somethingsweet — Sat, 23 Oct 2021 01:50:45 GMT

I figured it out, hadn't done pickup / delivery section in setup.

Re: out of stock

BernadetteA — Sat, 23 Oct 2021 14:28:36 GMT

Welcome to the Seller Community, @somethingsweet 👋

Glad to hear you were able to sort this out. 😊 Please let us know if you have any additional questions, and good luck with your online launch. ❤️

Re: out of stock

coastalpaella — Mon, 25 Oct 2021 20:21:46 GMT

Omg, thank you. I just ran into this problem yesterday!

Re: out of stock

coastalpaella — Wed, 27 Oct 2021 04:13:55 GMT

I updated this but it still shows the "Out of Stock" once I add the featured menu items. I even logged out and logged back in but still shows. What am I missing?

Re: out of stock

BernadetteA — Fri, 29 Oct 2021 00:15:29 GMT

Hi @coastalpaella Welcome back to the Community 😊

Can you post a link to one of the items on your website that is showing "out of stock"?

Re: out of stock

coastalpaella — Fri, 29 Oct 2021 00:43:27 GMT

Yes. it is https://coastal-paella.square.site/

Alot of them show "Out of Stock"

Re: out of stock

coastalpaella — Fri, 29 Oct 2021 01:01:27 GMT

Ok I figured it out! 😁 needed to take more time and patience to find things! right @somethingsweet? Thanks again @BernadetteA

Re: out of stock

BernadetteA — Fri, 29 Oct 2021 01:06:17 GMT

Glad to hear you were able to figure it out. 😊 I also need to practice patience with technology at times. ❤️

"out of stock" message

truffles2020 — Wed, 17 Nov 2021 03:10:10 GMT

Im getting an "out of stock" message on my live page. All the stock is managed and cant figure out where its coming from? Granted Im still learning this site plan, so it could be right in front of my face!?!

Re: "out of stock" message

Frida — Sat, 20 Nov 2021 18:05:09 GMT

Hello @truffles2020,

Good to see you posting in the Seller Community again, welcome back!

So ordinarily, when an item is indicating "out of stock", and stock tracking is enabled, the item will be marked as Out of stock on your Square Online site.

Can you try the following:

Setting Stock Level

To set/update the amount of stock for an item:

Select an Item from the Item Library, or Site Item List
Under Additional Information, click Update in the Stock field.
Enter the amount of stock for the item.

Let me know if this helps! I look forward to your reply! 😊

Re: out of stock

StrawberryMoon — Fri, 26 Nov 2021 23:53:33 GMT

Am having the same issue and none of these solutions are working. How do I get it to not show sold out on an item if stock tracking is off and pickup/delivery is set up??

Re: out of stock

Ellie_ — Sun, 28 Nov 2021 19:07:00 GMT

Hi there @StrawberryMoon,

Are you still getting this issue on your website? If so, can you please send the link to your Online Store and an example of the items this is occurring on?

Also, welcome to the Seller Community! 🥳

Re: out of stock

DoBarBakery — Wed, 08 Dec 2021 13:50:53 GMT

Hi there,

I'm having this same issue. I have pickup set for each item and the tracking is on, stock is entered for the correct location. I'm just trying to figure it out before I go live accepting orders. Please help!

I'm playing around with the mixed cranberry cheesecake. And it still says out of stock.

Re: out of stock

tranguyen — Fri, 10 Dec 2021 11:14:34 GMT

Hey @DoBarBakery, can you try one more step for me and see if it'd help resolve the issue?

On your Square Online site, go into Fulfilment > Shipping and click the Edit button next to your site. Please make sure that the location selected on the dropdown is the right location with stock.

If you've tried that and it still doesn't work, can you share a link to the website with me so I can take a look?

Re: out of stock

DoBarBakery — Sat, 11 Dec 2021 16:43:51 GMT

It still seems to be not functioning. Let me know what you need so you can see if all the boxes are checked. Thanks.

https://do-bar-inc.square.site/

Re: out of stock

DoBarBakery — Sun, 12 Dec 2021 18:23:57 GMT

I think I might see the problem. In my Items Library I added stock and made sure the location was coming from DO Bar Inc (there are several locations now that I don't use and they were all selected). In my Site Items page it still reflects the stock as zero. Going into an item on the site item page and going to Additional Information the stock says zero (total inventory from options table)...but it's supposed to sync with the items library. Where is the options table I'm supposed to go in to? I'm working with the Candy Cane Chocolate Chip Donut. Thanks.

Re: out of stock

DoBarBakery — Sun, 12 Dec 2021 18:50:45 GMT

Sorry for all of the messages...but I found the problem. The pickup/delivery was not set. Thanks for being patient.

Re: out of stock

tranguyen — Mon, 13 Dec 2021 12:04:44 GMT

I just checked the website and it looks like items are all showing as in stock now. Glad to hear you were able to resolved this @DoBarBakery!

Re: out of stock

touchedbyflavor — Sat, 05 Feb 2022 16:13:25 GMT

I am having the same problem with out of stock showing on my items and I have my pickup/delivery set already

Help please!!!