thread Open tickets deleting QTY’s. When saved in Payments Troubleshooting

Open tickets deleting QTY’s. When saved

Carl14 — Sat, 20 Sep 2025 20:40:58 GMT

Has anyone else experienced item quantities on open tickets changing when the ticket is saved? This started three days ago. When I save items to a ticket the total is correct. The next time I open the ticket all or most of the quantities will be reduced back to one. In some cases the tickets have reduced by as much as $4000.00. Because it is somewhat random it would be easy to overlook smaller amounts. This is a major issue.

Re: Open tickets deleting QTY’s. When saved

Ellie_ — Mon, 17 Jan 2022 20:28:40 GMT

Hi there @Carl14,

Thank you for reaching out about this. We're sorry to hear this is happening, and if it continues to happen, please reach out to our direct Customer Success team. squ.re/contact.

Also, welcome to the Seller Community!

Re: Open tickets deleting QTY’s. When saved

Carl14 — Tue, 18 Jan 2022 18:25:12 GMT

I have been calling square support twice a day since the issue was first noticed. It has been over a week and there has been zero communication from the support team. They just tell me to check back later.