thread Re: digital eGift cards set up but not available on square.site in Payments Troubleshooting

digital eGift cards set up but not available on square.site

Chiot — Sat, 20 Sep 2025 20:37:16 GMT

Customers have always been able to purchase an eGift Card from the Square Appointments square.site page linked to my weebly-designed website.

Suddenly, this link is missing.

It is set-up in my settings. But how do I get it back?

Re: digital eGift cards set up but not available on square.site

Ellie_ — Fri, 01 Apr 2022 18:09:53 GMT

Hi there @Chiot,

Oh no! We're sorry to hear that happened. Were the gift cards previously set up as an item in your appointments list, or was it linked in the website navigation? Once we have more information, we can take a closer look!

Re: digital eGift cards set up but not available on square.site

Allknottedup — Thu, 30 Mar 2023 01:52:53 GMT

Im having the same issue. I don’t know how long this has been going on but i recently had some one look up my website to purchase a giftcard but the giftcard tab on the website is missing now. I know it was there during the holidays but now its gone.

Re: digital eGift cards set up but not available on square.site

MayaP — Fri, 31 Mar 2023 23:36:55 GMT

Hello @Allknottedup I am sorry you are having a similar experience. It was also on your booking page, do you mind providing your page for us? Also to confirm you have followed these steps:

To add a gift cards page to your Square Online site from your Dashboard:

1. From your Square Online Overview page, go to Items > Gift Cards or Shared Settings > Gift Cards.

2. Select Manage to go to your Square Gift Cards Overview page.

3. Go to eGift Cards > Configure.

4. Toggle on Sell eGift Cards Online and select Save.

5. From the Gift Cards page in Square Online, check the box to Add link to gift card purchase page to site navigation.

6. Publish your site from the Square Online site editor to see the changes live.