thread Re: Account deactivation with no reason and cannot contact anyone?? in Payments Troubleshooting

Account deactivation with no reason and cannot contact anyone??

AurynConceptsv2 — Sat, 20 Sep 2025 07:35:49 GMT

My square account was deactivated, and no reason was given. The only "explanation" that I could be given was that I violated terms of service. However, they could not tell me which one it was. They also promised that someone would get back with me about my account and that did not happen either. at this point I may need to seek legal help and contact the state of Florida's Department of revenue and/or their Counterpart in California.

Re: Account deactivation with no reason and cannot contact anyone??

MayaP — Wed, 19 Jun 2024 12:40:50 GMT

Hello @AurynConceptsv2,

Thanks for reaching out! I am sorry to hear your account has been deactivated. I understand this is disappointing.

For account security, we cannot discuss these matters here in the community. Due to security concerns and the obligations of our agreements with card networks and other financial institutions, we cannot provide additional details either. If you did receive a deactivation email you can respond to that.

I appreciate your understanding and wish you all the best with your new payment processor!

Re: Account deactivation with no reason and cannot contact anyone??

Alissiasaidso — Tue, 03 Sep 2024 18:59:59 GMT

has anyone been able to help you? i thought i had it resolved then 2 weeks later i get another notice of pending deactivation? im so confused.

Re: Account deactivation with no reason and cannot contact anyone??

NiceTimeGummies — Fri, 04 Oct 2024 12:51:24 GMT

Same here - no explanation, the same text that bot keeps dropping in this chain. Did you find any help?