Any issues with Scanners pulling wrong SKU?

jimbir — Sat, 20 Sep 2025 20:31:41 GMT

Is it possible that the Square Scanner could pull the wrong SKU when scanning an item? We have an item number 2022-4 and 2022-9 where we've scanned one of the items and may be pulling the SKU from the other item. We did a recount of each item and have a count 9 higher on one and 9 lower on the other. We think it may be recognizing the -4 and the -9 which the label could be similar.

Any suggestions on SKU numbering?

Re: Any issues with Scanners pulling wrong SKU?

HC_Charlie — Wed, 08 Jun 2022 14:35:30 GMT

Hello @jimbir thanks for your post. Do you have other SKUs that contain dashes? And do those scan okay? I don't usually have dashes in any of my barcodes, and I've read some discussions that dashes can sometimes cause issues with SKU in inventory systems. Can you redo the SKU to not include a dash?

thread Re: Any issues with Scanners pulling wrong SKU? in Payments Troubleshooting

Any issues with Scanners pulling wrong SKU?

Re: Any issues with Scanners pulling wrong SKU?