thread Re: Plastic Gift Card Won't Load in Payments Troubleshooting

Plastic Gift Card Won't Load

warehousegrove — Sat, 20 Sep 2025 20:31:30 GMT

My plastic gift cards won't load - I had a previous square account and bought my business partner out so I had to register a new account. The new account won't accept any of the old gift cards when i try to load for a new gift card purchase. What am I doing wrong?

Thanks in advance

Re: Plastic Gift Card Won't Load

Goldneye — Sat, 11 Jun 2022 18:15:54 GMT

HI, those old cards are registered to the old account. You created a new account which has no connection to the old account. The cards will not link to the newly created account.

Re: Plastic Gift Card Won't Load

pessosices — Sat, 11 Jun 2022 21:58:30 GMT

@warehousegrove

If you call or email in to Square’s Customer Success/Service team, they should be able to get those transferred over to work with the new account!