thread Re: Weebly website items vs Square App in Payments Troubleshooting

Weebly website items vs Square App

CraftVendor — Sat, 20 Sep 2025 20:30:59 GMT

I have a few issues that I don't understand about how the Square POS App interacts with my on-line library.

When I create an item on-line, it shows up in the app. However:

the app doesn't think it is a taxable item unless I specifically change that, in the app.
if I change the price pf the item on-line, that doesn't seem to get updated in the app.

It there any way for these to happen automatically?

Re: Weebly website items vs Square App

JJ_ — Mon, 20 Jun 2022 14:05:55 GMT

Hello @CraftVendor

When you say "online" do you mean using the Square Dashboard or do you actually mean adding items using Square Online?

Re: Weebly website items vs Square App

CraftVendor — Mon, 20 Jun 2022 15:31:15 GMT

By "on-line", I am referring to adding/editing items through the "Site Items" menu in Weebly, which seems to be accessing Square Online

Re: Weebly website items vs Square App

JJ_ — Mon, 20 Jun 2022 15:58:39 GMT

Thanks for the clarification. If this is happening it means that there is something going on with the sync that happens between Square Online and Square Dashboard.

The best way to go about this would be to reach out to our Support team over the phone so they can look into this in real-time. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.