thread Re: Descriptions disappearing in Payments Troubleshooting

Descriptions disappearing

Honeybeard — Sat, 20 Sep 2025 07:35:06 GMT

A lot of my product descriptions have started disappearing.
Has anyone else seen this issue?
Has anyone resolved it?

Some items, we have entered the description for about 3 times now, but they keep disappearing.

Re: Descriptions disappearing

vladslavskii — Mon, 24 Jun 2024 05:47:12 GMT

Same here, descriptions disappeared already twice, and keep disappearing.

Re: Descriptions disappearing

Sineaid — Tue, 25 Jun 2024 10:51:51 GMT

Hi @Honeybeard and @vladslavskii,

Thanks for reaching out about this.

Our engineers were previously made aware of this occurring for some Sellers, when items were updated via iOS. They released a fix yesterday to resolve the issue, and are currently working on the restoration of affected description data.

I’d recommend you check that your Square app is updated to the latest version from the App Store, to ensure you’ve received the hotfix.

Apologies for the inconvenience, I understand how frustrating this must have been for you both.

Re: Descriptions disappearing

tulanejeff — Wed, 26 Jun 2024 14:38:03 GMT

We experienced this issue as well. When will the original descriptions be restored to all affected items?

Re: Descriptions disappearing

Bcolema1017 — Wed, 24 Jul 2024 03:32:31 GMT

Since you’re fixed suggests getting the newest version, that can’t be the problem, because I just downloaded this version a few days ago. I had descriptions for the services on my webpage and two of them are now not showing. Please help this is very frustrating!