thread Re: Square Stand Resets - Informal Poll in Payments Troubleshooting

Square Stand Resets - Informal Poll

JW4624 — Sat, 20 Sep 2025 06:39:10 GMT

I have been working with Square Support since the beginning of May 2025 on an issue we have where we either have to do a soft or hard restart on our Square Stand because it won't function and take either a tap or chip read payment from a customer. Square Support tells me out of all the Square Stands produced and in-use we are the one and only customer experiencing this issue! Amazing!

Please let me know if you have ever had to reset your "Square Stand" by resetting it through the software or removing the iPad and reinserting it to take a payment from your customer and I will share these results Square Support. Thank you for your help!

Re: Square Stand Resets - Informal Poll

Candlestore — Wed, 25 Jun 2025 20:56:47 GMT

@JW4624 ;

I have had to do this a few times since 2019. Usually the reason for me having to do the hard reset was after an update. I have automatic updates on for both Square and IOS, so I am not sure which one caused this. The times I had to do a Hard reset was first thing in the morning before opening. I never had to do a hard reset after Scanning Items and tapping to take a payment.

I am using 2 Square Stands from 2019 so Gen 1 White Stands that require the Bluetooth or USB card reader and not the newer built in models. Not sure if that makes a difference.

Re: Square Stand Resets - Informal Poll

JW4624 — Wed, 25 Jun 2025 21:46:40 GMT

Thanks, we're supposedly using the latest and greatest ones available. Unfortunately, in this case it does make a difference, but I appreciate your input.