thread Add signature and gratuity to the check out screen in Payments Troubleshooting

Add signature and gratuity to the check out screen

MKohl26 — Sat, 20 Sep 2025 20:27:51 GMT

I'm a hairstylist and sometimes the check out screen will require the client choosing a percentage for a tip and a signature. Other times, it only shows the blue tip boxes. It's super awkward to hand them my phone and it looks like I am expecting a gratuity, which I'm not (although it's nice of course!). I've searched all the help sections and can't figure out how to do this. Thanks!

Re: Add signature and gratuity to the check out screen

TheRealChipA — Fri, 29 Jul 2022 03:26:50 GMT

@MKohl26 A quick setting change should have the desired effect. From your POS, go into More -> Settings -> Checkout -> Signature and receipt.

It sounds like Collect signatures is already toggled on, as is Sign on device. Scroll down and you’ll see the option to either require signatures for purchases over $25 of for all purchases. Select purchases of any amount.

That should fix your issue!