Can you do a refund without pulling up a transaction?

Museum2022 — Sat, 20 Sep 2025 20:27:21 GMT

I saw this question posted about a year ago, and the answer was No. Just wanted to make sure that was still the case today, thank you!

Re: Can you do a refund without pulling up a transaction?

TheRealChipA — Fri, 05 Aug 2022 23:01:29 GMT

@Museum2022 For card transactions, you would be correct. Since card companies require that refunds to go the card used for the purchase, you have to find the original transaction and process the refund that way.

Having said that, if you are giving a refund on a cash sales, or refunding a card sale as a gift card, then you can do what you want. But, you’ll have to handle the accounting for that in your internal bookkeeping software, and the be aware that your Square sales reports won’t match your accounting reports at the end of the year/period. But there is no way in Square to issue a refund without starting with the original transaction.

thread Re: Can you do a refund without pulling up a transaction? in Payments Troubleshooting

Can you do a refund without pulling up a transaction?

Re: Can you do a refund without pulling up a transaction?