thread Can’t find secure network in Payments Troubleshooting

Can’t find secure network

Jkusa — Sat, 20 Sep 2025 20:26:37 GMT

The can’t find secure Wi-Fi network keeps popping up when I’m trying to swipe credit card on my square stand. How do I stop it

Re: Can’t find secure network

Michael_L — Fri, 19 Aug 2022 21:08:10 GMT

It would help to know a little more about your network connection. You may be able to go in to your tablet settings and see if the network you are connecting to is marked as a 'Public' network instead of a private one. There may be other settings for security that need to be adjusted as well, possibly on your wireless router if that is an older one or you've turned off any security features.

Re: Can’t find secure network

JK_Fiber_Art — Sat, 20 Aug 2022 17:31:28 GMT

Hi Jkusa,

@Michael_Lthoughts about your router may be something to check - try the simple stuff first - make sure your Square App is current, if you're using a tablet, try rebooting it and your router - rebooting your router is basically powering off, wait a minute or two and then turn it back on. Once everything is powered back on and connected, see if that makes any difference. From personal experience, when we run into odd issues, usually restarting our router clears things up. Just a suggestion of course.