thread Re: Client's Account is Under Review in Payments Troubleshooting

Client's Account is Under Review

atollefson — Sat, 20 Sep 2025 20:21:59 GMT

Hello! I have a boutique client who's account gets "frozen" for review periodically, and she has no idea why. What is a common cause of this?

Re: Client's Account is Under Review

alexandriak — Tue, 25 Oct 2022 22:16:49 GMT

I've seen accounts frozen for suspicious activity before. Has she changed anything recently or had a large influx in sales? What types of products does she sell?

Re: Client's Account is Under Review

Redclovermerc3 — Sun, 12 Mar 2023 20:42:54 GMT

My account has been under review and frozen 4 times just this week !! I was cleared on Saturday, its now Sunday and frozen under reiviw again !!

Re: Client's Account is Under Review

Kassi_ — Wed, 15 Mar 2023 18:00:27 GMT

Hey there, @Redclovermerc3 -

I would recommend reaching out to our CS Team directly. We don't have access to that type of account information through the Community. 1-855-700-6000 squ.re/contactsqsupport

Make sure you have all of the buyer information when using Invoices. This will help with getting the hold removed on the account.

Thank you!