thread Re: Is this a Bug or worse in Payments Troubleshooting

Is this a Bug or worse

GourmetOnWheels — Sat, 20 Sep 2025 20:21:10 GMT

Today at my slow farmers' market (Where is everyone) I did 23 credit card transactions and one refund. The refund request and the refund completion were emailed to me but none of my Credit Card transactions came in on my email.

Is this a bug?

René

Re: Is this a Bug or worse

GourmetOnWheels — Mon, 31 Oct 2022 02:56:28 GMT

The money transfer email came through as well just now

René

Re: Is this a Bug or worse

GourmetOnWheels — Mon, 07 Nov 2022 03:35:13 GMT

Two vendors at my farmers market told me they had the same issue.

Is there anyone from Square that can shed some light on this

@kellyj can you send his perhaps to the parties involved?

Thanks

René

Re: Is this a Bug or worse

GourmetOnWheels — Mon, 07 Nov 2022 03:44:54 GMT

Another week and no square items sold emails

René

See the screenshot of my emails received today from 5:20 AM to 7:40 PM today. The LA TIMES was from 5:20 AM

Re: Is this a Bug or worse

Kassi_ — Mon, 07 Nov 2022 12:42:51 GMT

Hey there, @GourmetOnWheels -

As of now, I haven't seen an ongoing issue when it comes to emails, but I wanted to gather some more information on what you're seeing.

Are you still seeing other emails from Square, like the refund email you mentioned in your first post? Have you checked the settings for your email notifications in your Square Dashboard?

I would try changing them, saving, and then changing them back, just as a first attempt in troubleshooting.

I will keep an eye out for your reply👀.

Re: Is this a Bug or worse

GourmetOnWheels — Thu, 10 Nov 2022 03:53:54 GMT

@Kassi_ I fixed it.

For some reason in my Dashboard three items in email setting where unchecked.

Which is strange as I always have all of them checked.

I also tol the other two vendors to check that setting. will find out on Sunday if it worked

René

Re: Is this a Bug or worse

Kassi_ — Thu, 10 Nov 2022 14:36:51 GMT

Great to hear, @GourmetOnWheels!

Re: Is this a Bug or worse

GourmetOnWheels — Thu, 10 Nov 2022 20:10:43 GMT

You are welcome @Kassi_

René