thread Re: start and end drawer in Payments Troubleshooting

start and end drawer

GingerBugs — Sat, 20 Sep 2025 20:20:21 GMT

where did the

"start drawer" and "end drawer" go? it's not in reports anymore??? we used that everyday. gone mid day...??? please advise

Re: start and end drawer

MayaP — Thu, 17 Nov 2022 19:53:49 GMT

Hello @GingerBugs,

Oh no! That is super bizarre. And this happened just this week? Have there been any updates? Also, can you confirm the Square Device that you are using?

Re: start and end drawer

GingerBugs — Thu, 17 Nov 2022 19:57:56 GMT

yup happened a few weeks ago. we use ipad square POS for years.... and one day it's gone?

so we use a post it note and the sales report :(.

Re: start and end drawer

HC_Charlie — Thu, 17 Nov 2022 20:03:23 GMT

Hello @GingerBugs Have you checked the Add-Ons? If you go to MORE at the bottom of your menu you should see Add-Ons. Cash Management is an option...you may need to add then. I know it used to be part of the system, but I think it may have been separated out during an update.

Re: start and end drawer

MayaP — Thu, 17 Nov 2022 20:06:56 GMT

Thank you @HC_Charlie! If that doesn't resolve the issue please let me know.

Re: start and end drawer

GingerBugs — Thu, 17 Nov 2022 20:08:32 GMT

cash management says it's "added" and when we go to reports. its not there?

Re: start and end drawer

HC_Charlie — Thu, 17 Nov 2022 20:16:34 GMT

Not sure why...I just added it, and then it said "see in reports" and it was there in reports. I'd try to REMOVE it from the Add-on screen....and then Re-add it in. Might need a reboot of the software if that doesn't fix it.

In order to remove, go back into Add-ons, click on Cash Managment, then from the three-dot menu at the top, select remove.