https://community.squareup.com/t5/Payments-Troubleshooting/My-customers-can-not-pay-and-checkout-online/m-p/624675#M33699 <P>When a customer proceeds to put in their card information and hit checkout it will not finish the payment. I tried it myself and all that happens is a Red Explanation point pops up with no information. I really need to solve this issue. I am hosting a camp and need to know who is signing up.&nbsp;</P> Sat, 20 Sep 2025 20:18:23 GMT TeeJs14 2025-09-20T20:18:23Z https://community.squareup.com/t5/Payments-Troubleshooting/My-customers-can-not-pay-and-checkout-online/m-p/624675#M33699 <P>When a customer proceeds to put in their card information and hit checkout it will not finish the payment. I tried it myself and all that happens is a Red Explanation point pops up with no information. I really need to solve this issue. I am hosting a camp and need to know who is signing up.&nbsp;</P> Sat, 20 Sep 2025 20:18:23 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-customers-can-not-pay-and-checkout-online/m-p/624675#M33699 TeeJs14 2025-09-20T20:18:23Z https://community.squareup.com/t5/Payments-Troubleshooting/My-customers-can-not-pay-and-checkout-online/m-p/624769#M33700 <P><SPAN>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/573712">@TeeJs14</a> - sorry to see that trouble has brought you to the </SPAN><A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank" rel="noopener">Seller Community</A><SPAN>!&nbsp;</SPAN><SPAN><span class="lia-unicode-emoji" title=":sad_but_relieved_face:">😥</span></SPAN></P> <P>&nbsp;</P> <P>This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you. Any urgent, billing, or other account-specific questions should be submitted to our Support Team&nbsp;<A href="https://squareup.com/help/us/en/contact" target="_blank" rel="noopener">via phone or email</A>.</P> <P>&nbsp;</P> <P>The best way to reach out is by phone because our team can look at your account and help you make adjustments in real time. If you haven't already, please reach out directly by logging into your Square account and heading <A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank" rel="noopener">here</A>. Then, we can get you connected with the <STRONG>Square Online Support Team</STRONG> and they can take a look at your settings with you to determine what's causing this issue.<BR /><BR />P.S.<SPAN> I see this is your first post in the Seller Community so I'd like to officially </SPAN><A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/td-p/190104" target="_blank" rel="noopener">welcome you</A><SPAN>! <span class="lia-unicode-emoji" title=":party_popper:">🎉</span><span class="lia-unicode-emoji" title=":clapping_hands:">👏</span></SPAN></P> Thu, 22 Dec 2022 22:30:15 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-customers-can-not-pay-and-checkout-online/m-p/624769#M33700 _Violet 2022-12-22T22:30:15Z