thread Re: Been getting emails to upgrade the POS in Payments Troubleshooting

Been getting emails to upgrade the POS

GourmetOnWheels — Sat, 20 Sep 2025 20:17:00 GMT

This is what I received today:

Hello René,

"We want to inform you that on January 9, 2023, Square will no longer support the current checkout experience on your POS. All accounts will be upgraded automatically to the new experience between January 9 and January 16, 2023. Upgrade now to ensure a smooth transition for your business, as this update can happen during business hours.

Upgrading only takes a few seconds. If you choose not to upgrade before January 9, your account will be upgraded automatically between January 9 and January 16, 2023.

To upgrade, go to your Dashboard and navigate to More > Settings > Checkout > Upgrade Experience."

I went there and can't upgrade please see screenshots

René

Re: Been getting emails to upgrade the POS

sayra — Wed, 11 Jan 2023 21:59:57 GMT

Hello, @GourmetOnWheels - Welcome back to our Seller Community! ⭐️

We appreciate you bringing this to our attention. This is correct. Did you have further questions related to this message. We'd be more than happy to clarify any questions or concerns you may have.

We will be on the lookout for your reply.

Re: Been getting emails to upgrade the POS

GourmetOnWheels — Wed, 11 Jan 2023 22:24:32 GMT

I am on 6.7 and another vendor in my Farmers' market is on Square POS 6.8 I can't upgrade

René

Re: Been getting emails to upgrade the POS

JJ_ — Thu, 12 Jan 2023 22:57:39 GMT

Looking into this, it seems that the system detected that one of your devices was using the previous POS experience @GourmetOnWheels If you visit this page on your devices and they all read "Revert to previous experience" means that you are already updated.

Now in regards to 6.7 vs. 6.8, this might be related to your iOS or Android version. Can you share which device and operating system version you're on?

Re: Been getting emails to upgrade the POS

GourmetOnWheels — Fri, 13 Jan 2023 01:07:50 GMT

The 6.8 just showed up on my iPhone I am now on 6.8

René