https://community.squareup.com/t5/Payments-Troubleshooting/My-square-reader-for-phone-stop-working-Can-I-get-another-free/m-p/629467#M33637 <P>HI, replacement readers are not free.&nbsp; You can purchase a replacement from the Square Store or Best Buy.</P><P>&nbsp;</P><P><A href="https://squareup.com/shop/hardware/us/en/products/magstripe-reader" target="_blank">https://squareup.com/shop/hardware/us/en/products/magstripe-reader</A></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot 2023-01-18 at 11.02.26 AM.png" style="width: 400px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/35203i5E311F56CFD05EAF/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot 2023-01-18 at 11.02.26 AM.png" alt="Screenshot 2023-01-18 at 11.02.26 AM.png" /></span></P><P>&nbsp;</P> Wed, 18 Jan 2023 16:08:52 GMT Gold 2023-01-18T16:08:52Z https://community.squareup.com/t5/Payments-Troubleshooting/My-square-reader-for-phone-stop-working-Can-I-get-another-free/m-p/629458#M33636 <P>Need replacement for reader that stop working. Phone reader.</P> Sat, 20 Sep 2025 20:16:44 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-square-reader-for-phone-stop-working-Can-I-get-another-free/m-p/629458#M33636 Norma-Marcon73 2025-09-20T20:16:44Z https://community.squareup.com/t5/Payments-Troubleshooting/My-square-reader-for-phone-stop-working-Can-I-get-another-free/m-p/629467#M33637 <P>HI, replacement readers are not free.&nbsp; You can purchase a replacement from the Square Store or Best Buy.</P><P>&nbsp;</P><P><A href="https://squareup.com/shop/hardware/us/en/products/magstripe-reader" target="_blank">https://squareup.com/shop/hardware/us/en/products/magstripe-reader</A></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot 2023-01-18 at 11.02.26 AM.png" style="width: 400px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/35203i5E311F56CFD05EAF/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot 2023-01-18 at 11.02.26 AM.png" alt="Screenshot 2023-01-18 at 11.02.26 AM.png" /></span></P><P>&nbsp;</P> Wed, 18 Jan 2023 16:08:52 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-square-reader-for-phone-stop-working-Can-I-get-another-free/m-p/629467#M33637 Gold 2023-01-18T16:08:52Z https://community.squareup.com/t5/Payments-Troubleshooting/My-square-reader-for-phone-stop-working-Can-I-get-another-free/m-p/629798#M33638 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/22053">@norma</a>-Marcon33, thanks for flagging this on the Community.&nbsp;</P> <P>&nbsp;</P> <P>Sorry to hear you're running into this. When you can, please run through the<A href="https://squareup.com/help/us/en/article/5412-square-chip-card-reader-tips-and-troubleshooting" target="_blank"> Reader troubleshooting steps</A> in our support centre.&nbsp;</P> <P>&nbsp;</P> <P>And thank you Gold for adding to this thread, I just wanted to note that Square Readers are covered by a <A href="https://squareup.com/legal/hardware" target="_blank">limited one-year warranty</A>, but anything outside of that one-year period will need to purchase from our shop as mentioned above.&nbsp;</P> <P>&nbsp;</P> <P>If your Reader is still not working after the troubleshooting steps and it is less than a year old, you can file <A href="https://squareup.com/login?return_to=%2Fshop%2Fhardware%2Fie%2Fen%2Freturn%2Fwarranty" target="_blank">a warranty claim here</A>.&nbsp;</P> <P>&nbsp;</P> <P>Let me know if you need anything.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 19 Jan 2023 10:54:24 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-square-reader-for-phone-stop-working-Can-I-get-another-free/m-p/629798#M33638 Breffni 2023-01-19T10:54:24Z