thread Re: Checkout Link payments are not closing Open Tickets in Payments Troubleshooting

Checkout Link payments are not closing Open Tickets

urbanaxes — Sat, 20 Sep 2025 20:12:49 GMT

The title of this thread has been edited by a Square Moderator from the original: "Payment on open tickets not closing the ticket"

Trying to confirm if this is expected behavior, or we have a problem...

When trying to close out an open ticket by selecting "Charge" and then "Pay via Payment Link" and having Square text the link to the customer, the ticket is not being closed after the customer completes the payment, and the ticket has to be manually removed.

Charging the ticket, and paying from a card on file does closed the ticket as you would expect.

Am I missing something? Thanks!

Re: Payment on open tickets not closing the ticket

_Violet — Thu, 23 Mar 2023 21:37:08 GMT

Hi @urbanaxes - I'm sorry to hear that this issue with your Open Tickets has brought you to the Seller Community! 😥

Hmmm...I'm not sure of the answer to this one myself but I'm thinking this may be expected behavior since the ticket is not being closed on the Point of Sale itself 🤔

I've reached out to some internal teams to find out who can give us a confident answer on this. I'll follow up with you here once I receive more details!

Re: Checkout Link payments are not closing Open Tickets

JJ_ — Fri, 31 Mar 2023 15:54:04 GMT

Hello, @urbanaxes jumping in here to share that we escalated this for you, and as a result, our engineers are requesting this to be escalated. In order to proceed here I will advise you to reach out to our support team here. They will be able to see the notes I've added on your account that indicate the need for this to be escalated.