thread Re: Declined Transaction in Payments Troubleshooting

Declined Transaction

WPlayers — Sat, 20 Sep 2025 07:33:14 GMT

We are suddenly getting Authorization error: 'GENERIC_DECLINE' messages associated with our customers' online purchases through ThunderTix Gateway. We are not using a Square Terminal for these purchases.

This is very unusual, as this is the first time since August 2023 we've encountered declines.

Has something changed since July 1, 2024?

Re: Declined Transaction

ryanwanner — Wed, 03 Jul 2024 18:41:07 GMT

Hello @WPlayers !

With every third party service, it's best to reach out to them directly for verification of the errors.

Chances are there has been a change in the API from Square or a change in the code from ThunderTix that is causing this problem. Best case, you'll just need to update the website. Worst case, you found a bug that ThunderTix will have to resolve.

Best of luck!