thread Re: Void transactions in Payments Troubleshooting

Void transactions

ambc — Sat, 20 Sep 2025 20:09:33 GMT

Square: please make a void option. Sometimes my employees make errors when trying to do split payments and having to do a refund and re-ring is more confusing than just voiding the transaction altogether. Every POS I've ever used before square has a void option.

THANKS!

Re: Void transactions

alexandriak — Thu, 18 May 2023 18:13:02 GMT

Have you checked out this page at all? It could be helpful

https://squareup.com/help/us/en/article/5814-get-started-with-comp-and-void

Re: Void transactions

ambc — Thu, 18 May 2023 23:29:51 GMT

@alexandriak this doesn't allow me to void a closed ticket, though.

Re: Void transactions - Status changed to: Has Product Insight

RobynR — Wed, 24 Jan 2024 20:46:58 GMT

Thanks for the informative article, @alexandriak.

@ambc, you can choose to void or comp completed transactions, and you can find instructions in the article shared by @alexandriak.

Note: You can't delete transactions from your payment history, but you can issue refunds.

If you're seeking a different feature or have more details to share, please reply to the thread, and we'll provide you with the most accurate information.

Thank you for your feedback.

Re: Void transactions

TD_PDX — Mon, 10 Feb 2025 20:02:10 GMT

We are in desperate need of the option to void a closed out transaction. As this user stated, they have never worked with a POS system that did not offer this - we are in the same boat. Every POS system we have ever worked with offered a void option after the transaction was closed. If an employee makes an error on the transaction, we have to process a return - this looks bad to our customers & we also get charged fees for returns.... Square, we really need your help here. It's wild that Square does not offer this.

Re: Void transactions

TheSunglassShop — Tue, 13 May 2025 16:36:46 GMT

Any update to this topic? I have been asking for 3 years, and it looks like others have been asking since at least 2017. This should be a very simple function to add.