thread Re: Items Marked As Sold Out still available to order in Payments Troubleshooting

Items Marked As Sold Out still available to order

ZDeli — Sat, 20 Sep 2025 20:09:08 GMT

We are currently having issues with items being marked as sold out on our POS and from our Dashboard but customers are still able to order. We've had this happen with both items and modifiers.

Re: Items Marked As Sold Out still available to order

MayaP — Sat, 27 May 2023 16:16:31 GMT

Hey there @ZDeli , I am sorry you are having issues with customers being able to order when items are sold out.

I do want to clarify when you say "Customers are still able to order." Is this in-store, or online? Whenever you have a moment please provide more details so we can better assist.

Re: Items Marked As Sold Out still available to order

ZDeli — Sat, 27 May 2023 21:16:11 GMT

I am saying that customers are able to order online. I find this happens a lot with 3rd party ordering too. We are integrated with Chowly and sometimes customers who order for delivery through a 3rd party can still order an modifer or some items even if it has been marked as sold out

Re: Items Marked As Sold Out still available to order

MayaP — Sat, 27 May 2023 22:38:11 GMT

I suggest you reach out to support so we can look into this further, if needed our team can file a ticket. You can reach support at 1-855-700-6000, or squ.re/contactsqsupport.

Thank you for working with us to figure this out @ZDeli !