thread Re: Using iPad as customer display - unable to set up in Payments Troubleshooting

Using iPad as customer display - unable to set up

sunrisevineyard — Sat, 20 Sep 2025 20:01:58 GMT

I'm trying to set up an ipad as a customer-facing display. Square has a page that explains how to do this. After setting the customer-facing display with Square Point Of Sale, I hooked it up to Square Stand with a USB cord plugged into the ipad charging port (which is how the iPad in the square Stand communicates with Square). The page then says to go to Settings -> Hardware -> Customer Display, but "Customer Display" is nowhere to be found. My Square POS app is up to date. At this point, Square only says "contact our support team" which leads to a rabbit maze of pages that don't provide any help, and a "digital assistant" that only ever thinks I'm asking about Square Register.

Any thoughts on how to resolve this?

Re: Using iPad as customer display - unable to set up

sunrisevineyard — Sat, 09 Sep 2023 17:03:46 GMT

(I should mention I hape what now appears to be an older Square Stand (only 2 yrs old) that has a case about the size of an iPad, not the newer style that has a card reader built in.)

Re: Using iPad as customer display - unable to set up

TheRealChipA — Sat, 09 Sep 2023 17:41:19 GMT

Hi @sunrisevineyard what model ipad do you have? Also which iOS version?

Re: Using iPad as customer display - unable to set up

sunrisevineyard — Sat, 09 Sep 2023 18:31:54 GMT

Hi Chip - 10.2” 9th Gen iPad running iOS 16.3.1.

Re: Using iPad as customer display - unable to set up

sunrisevineyard — Sat, 09 Sep 2023 18:33:51 GMT

(That’s the display iPad; the one in the Square Stand is a 10.2” 8th Gen running iOS 16.6.)

Re: Using iPad as customer display - unable to set up

TheRealChipA — Sat, 09 Sep 2023 18:49:58 GMT

Well, I was barking up the wrong tree there! Customer Display requires at least iOS 10, which you more than satisfy. I checked all of my devices and that option is available on it. I don’t know if this would keep the setting option from showing up, but are you sure Bluetooth is off on both devices? It must be. Otherwise, you might try deleting and reinstalling the app. Maybe it lost its mind and needs some tough love! If that doesn’t work, we are at the point that you need to get on the phone with customer support.

Good luck!