thread Re: Cash transactions delay before being "approved" in Payments Troubleshooting

Cash transactions delay before being "approved"

danbosworth — Sat, 20 Sep 2025 20:01:17 GMT

I noticed today that when a customer pays with cash, and I click the denomination to give them the change, there is a longer than normal time before the "appoved" screen comes on and the cash drawer opens. Normally, the cash drawer opens almost instantly. I noticed this happening once before, a few weeks ago, and it was a couple days before everything went down in the system wide outage. Anyone else having the same issue with a longer delay on cash transactions?

Re: Cash transactions delay before being "approved"

frances_a — Fri, 06 Oct 2023 17:12:31 GMT

Hello @danbosworth !

Is this a common occurrence? Or has it only happened twice, once a few weeks ago and again on Wednesday?

This could mean many things, like a temporary internet issue or that the app you are using is outdated.

I'm happy to send troubleshooting steps, but I need to learn a little bit more about your current setup.

Are you using a piece of Square hardware? If so, what are you using? What other pieces of equipment are currently a part of your setup?

Let me know so I can better assist!

Thank you.

Re: Cash transactions delay before being "approved"

otctf — Sun, 08 Oct 2023 16:25:04 GMT

I'm having the same issue. It is happening on all three of my Square Registers every time they do a cash transaction and it's really slowing them down