Completed transaction shows ONLY as "Custom Amount"

davefackler — Sat, 20 Sep 2025 20:00:36 GMT

Has anyone had a completed transaction show up ONLY as a "Custom Amount" with the total? We've had this happen 3 times over the last several weeks. We have a regular ticket going on the Square POS running on an iPad. Once the transaction is complete (customer paid via credit card each time), the transaction seems to "disappear" for a bit - then when we can find it again on the Transactions list, it just shows "Custom Amount" for the total - all details have disappeared. Anyone else seen this before?

Re: Completed transaction shows ONLY as "Custom Amount"

MayaP — Sat, 14 Oct 2023 21:07:22 GMT

hey there @davefackler I am sorry you are having some issues with your payments. I just want to confirm these transactions are not being keyed in through the keypad at checkout. These are items that you actually have set up in your item library and those details disappear after the transaction completes. Is that right? Does it happen with certain items?

thread Re: Completed transaction shows ONLY as "Custom Amount" in Payments Troubleshooting

Completed transaction shows ONLY as "Custom Amount"

Re: Completed transaction shows ONLY as "Custom Amount"