thread Any updates on customizing “Tips” to “Donations” in Payments Troubleshooting

Any updates on customizing “Tips” to “Donations”

Sandycappelli — Sat, 20 Sep 2025 20:00:20 GMT

Is there any updates on being able to change the word “Tips” to “Donation” as we are a non profit? It doesn’t seem like changing one word to be customizable is such a big ask. I see so many other users asking the same thing; I’ve been asking and checking back for years. Square is way behind on this technology so many other POS systems offer. I love Square except for this issue, and really don’t want to have to look for another system. This is so important.

Re: Any updates on customizing “Tips” to “Donations”

MayaP — Wed, 18 Oct 2023 23:24:10 GMT

Hello @Sandycappelli I appreciate you reaching out and understand your business need for request. I just want to confirm you want a donation option on the point-of-sale app, We do offer donation options through our checkout links and online but at this time, there is no option to customize tips to donations.

We have made changes to our feature request process in an attempt to streamline and organize these requests better. I suggest submitting this request to our Ideate Board. I understand that it might be difficult waiting for something to be built out and greatly appreciate your patience. You should feel empowered to do what is best for your business and we understand that you will.

Re: Any updates on customizing “Tips” to “Donations”

Sandycappelli — Thu, 19 Oct 2023 16:53:54 GMT

But I really don’t feel empowered at all. It seems like it falls on deaf ears.

Re: Any updates on customizing “Tips” to “Donations”

GoldenIsles — Tue, 26 Nov 2024 16:08:29 GMT

Square, this is a very important update to make. It's been requested since 2016 by many retailers. I believe Shopify can do it. Why can we not change the word "Tip" to "Donation"? There is no need to change the functionality, just the word. By giving your retailers the ability to change this word, you make it easy for them to support meaningful causes near and dear to their missions.
This inquiry appears to have been ignored by Square.

Re: Any updates on customizing “Tips” to “Donations”

AshlandDave — Sat, 31 May 2025 16:54:09 GMT

Completely agree with this request. Tipping has a bad name these days. Hoping the minor change makes it clear to customers the extra money is going to the cause, not the person.

Re: Any updates on customizing “Tips” to “Donations”

GoldenIsles — Mon, 29 Sep 2025 16:31:45 GMT

@Sandycappelli is right, this upgrade would impact so many Square businesses but is has not advanced from the bottom of the priority list with the Product Team. How can we increase awareness for this? I doubt Square will/would send a survey to business owners inquiring if this upgrade would be worthwhile.