thread Re: New to square in Payments Troubleshooting

Known Issue 10/21/23: Multiple Services Disruption

MountainHouse — Sat, 20 Sep 2025 20:00:12 GMT

The title of this thread has been edited by a Square Moderator from the original: "TRANSACTIONS DISAPPEARING!"

Using the square stand with the iPad for Square for retail we have an issue with transactions disappearing... They eventually come back after one to five minutes. The sales total also does not update when the transactions disappear, This has happened for at least the last 3 years, but seems to be getting worse. @_Violet

I have video but it wont let me attach an upload..

WHERE ARE THE TRANSACTIONS?!?!?!?

DaisyCo — Sat, 21 Oct 2023 17:15:31 GMT

My transactions after the sale are taking ten minutes or so to show up on the transaction screen. HELP. I can't expect my customers to stand around waiting to see if it went thru. HELP

Re: WHERE ARE THE TRANSACTIONS?!?!?!?

JacksonEliz — Sat, 21 Oct 2023 17:36:34 GMT

we are having the same issue

Re: WHERE ARE THE TRANSACTIONS?!?!?!?

eva_redt — Sat, 21 Oct 2023 18:03:58 GMT

10 mins. Mine are not showing at all. I hope they will at least respond or acknowledge the problems.

Re: TRANSACTIONS DISAPPEARING!

_Violet — Sat, 21 Oct 2023 18:20:12 GMT

Hi there, @MountainHouse - thanks for reaching out.

We are currently facing a disruption that is causing delays in services and reporting. Rest assured, payment processing remains unaffected. You can keep up to date with the status here.

We apologize for the inconvenience and thank you for your patience as our team works toward a resolution.

Unable to see transactions

Ron-Williams — Sat, 21 Oct 2023 18:32:13 GMT

Is anyone else having issues? We can't search customers and if we complete a transaction it sounds like it completed but does not come up in transactions or sales report. HELP - busy day at both shops. I directed staff to make tickets and name it with the customers last name and phone number. I HATE letting products walk out the door unpaid. We lost hundreds from the last square outage 🤬

Anyone have trouble today?

Urdecorandmore — Sat, 21 Oct 2023 18:34:47 GMT

My transaction are not showing up. I’m worried that the app is down and not taking the cards. Anyone Having trouble?

Transaction screen not showing all sales

JackOfAllBraids — Sat, 21 Oct 2023 18:49:07 GMT

Normally the transaction screen will show all sales immediately and for some reason after running a cash sale and a card sale they aren't appearing on the transaction screen at all.

Re: Anyone have trouble today?

Nataliem80 — Sat, 21 Oct 2023 18:49:34 GMT

I’m having the same issue as well as another business near me. My transactions are also not popping up on Square KDS

Square Outage October 21

HAD — Sat, 21 Oct 2023 18:49:54 GMT

Today is Saturday 10/21/2023. I just ran two transactions $35 and $9.03 via payment method credit card tap. The transactions ran through like another other transactions, no error messages etc. After the customer left, we went to the Transaction screen, but can't find these two latest transactions. I suspect there is another Square Outage. I then tested it by running my own credit card through, and the transaction seemed to go through ok... again no error message. We then went to the Transaction screen again to call up my test transaction so I could refund it. Well what do you know... I can't see the test transaction either. My question is, is there something wrong with Square?? If so, its very deceiving to not get an error message when a transaction is not being paid. Are we out of $$ of all the other transactions that had this issue and didn't get noticed???

Is it normal not to see my transactions?

ericamaealsup — Sat, 21 Oct 2023 18:57:41 GMT

Is it normal not to see my transactions showing on my account when I make a card sale?

Re: Unable to see transactions

coho24 — Sat, 21 Oct 2023 19:03:59 GMT

We are having the same issue. Not seeing all of our transactions. Is this an issue that Square is having today?

Re: Square Outage October 21

Danak — Sat, 21 Oct 2023 19:04:45 GMT

Same thing is happening to us

Re: Square Outage October 21

ntgc — Sat, 21 Oct 2023 19:06:50 GMT

We have the same exact issue today: 10/21/2023

Transactions

SamWilburn — Sat, 21 Oct 2023 19:08:17 GMT

Same as below. CC seemed fine, but not transaction logs.

Re: Square Outage October 21

Sustainabowl — Sat, 21 Oct 2023 19:12:29 GMT

I am having the same issue and my reporting is not updating either.

Re: Transaction screen not showing all sales

feathersCA — Sat, 21 Oct 2023 19:13:05 GMT

We are in Graeagle, CA and having same issue today. 10-21-23. I only have one transaction showing up on all platforms. However, I tested a cc charge with my own cc and it is showing the transaction on my bank account. super frustrating! I have about 10 transactions unaccounted for (so far).

Re: Unable to see transactions

Sage3 — Sat, 21 Oct 2023 19:15:49 GMT

Same!!!!!!!!!!

Re: Unable to see transactions

brad83 — Sat, 21 Oct 2023 19:18:04 GMT

Total pain! This has been happening since at least Wednesday 10/18

square is pushing me closer and closer to finding another POS with this constant stream of bugs

Re: Square Outage October 21

Summie — Sat, 21 Oct 2023 19:18:16 GMT

Same here. Transactions as of 3:16pm on 10/21/23 not showing. This happened about a month ago and I freaked out. No error message though.

the transactions showed up the next day. I’m hoping it’s the same issue. It sucks, but hopefully the transactions will show