thread Re: Vertical white line on payment screen after latest app update. in Payments Troubleshooting

(Known Issue - Fix released 11/7/23) Vertical white line on payment screen after latest app update.

Kym2 — Sat, 20 Sep 2025 19:59:38 GMT

The title of this thread has been edited by a Square Moderator from the original: "Vertical white line on payment screen after latest app update."

Why is there a wide vertical white line on payment screen after latest app update?

Re: Vertical white line on payment screen after latest app update.

Superpowers — Sun, 29 Oct 2023 21:11:16 GMT

I thought I was going crazy but I got it too

Re: Vertical white line on payment screen after latest app update.

_Violet — Mon, 30 Oct 2023 14:36:24 GMT

Hi @Kym2 and @Superpowers - I'm sorry to hear that this issue has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps for the Square Point of Sale app listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!

Re: Vertical white line on payment screen after latest app update.

Superpowers — Mon, 30 Oct 2023 15:01:57 GMT

Hi I did already contact support and followed the steps and few more just to make sure and still same issue. This only happened after doing the update on the app. Support told me to return item to the store but I think it’s something with the app.

Re: Vertical white line on payment screen after latest app update.

Kym2 — Tue, 31 Oct 2023 13:19:03 GMT

I haven't looked at the "Steps" but I have been using Square for a couple of years now and I am fairly confident that it has to do with the update. I wonder what they wanted you to return to the store? The iPad? The App?

Re: Vertical white line on payment screen after latest app update.

_Violet — Tue, 31 Oct 2023 21:00:20 GMT

Hi there again, @Superpowers and @Kym2 - I've just gotten word that this has developed into a known issue. Our engineers are aware of this situation and are actively working on a solution.

We plan to release a fix for this issue in our next update, version 6.30. At this time, the fix is expected to be released on November 7th. I'll let you know if this date happens to change. Thank you for your patience in the meantime 🙏

Re: Vertical white line on payment screen after latest app update.

rjclothing — Sun, 31 Dec 2023 17:56:41 GMT

WE still have the white line on the check out page and it prohibits customers from using their cash app to pay in store. Has this been updated yet?

Re: Vertical white line on payment screen after latest app update.

bohemstudio — Wed, 17 Jan 2024 23:35:59 GMT

It is 1/17/24 and I just started having this issue on my iPad with Square Stand. It happens with the iPad alone and in the square stand. It makes the checkout experience look broken and unprofessional. Is there a fix for this?

Re: Vertical white line on payment screen after latest app update.

_Violet — Thu, 18 Jan 2024 15:57:43 GMT

Hi @rjclothing and @bohemstudio - I'm sorry to hear that this issue with your iPad has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps for the app listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!