Refunding a Tip

cbordo — Sat, 20 Sep 2025 19:54:20 GMT

We just had a customer accidentally hit $50 instead of $5 on their tip. Our staff quickly submitted a $50 refund to the customer but now I'm realizing that $50 refund is coming out of our sales, and the $50 is still going into the staff's tip pool. If this happens again in the future how could an owner adjust a tip? There must be a way because this is ridiculous. Not a huge deal to happen once but I'd be upset if it was any higher dollar amount, or happened again. They could have refunded the entire order and re-rang it in but that doesn't seem like it should be the solution when you can select items to refund. Though I suppose Square may like that because that's an extra fee they get to collect on us just to correct a customer's mistake 😞

Re: Refunding a Tip

Donnie-M — Wed, 13 Dec 2023 19:04:40 GMT

@cbordo In the point of sale app, when go to transactions and click on the transaction and do issue refund it will list the "tip" as an item you can refund. Now in this situation you have to refund the entire tip as I believe it would be a violation to change the tip amount even if it is a partial refund.

This is a rare occurrence but can be a pain, I get that too. The best bet is to manually adjust the tips on the back end at payroll time.

thread Refunding a Tip in Payments Troubleshooting

Refunding a Tip

Re: Refunding a Tip