thread Re: How do I document a return I made in cash instead of back to credit card in Payments Troubleshooting

How do I document a return I made in cash instead of back to credit card

fscott5 — Sat, 20 Sep 2025 19:53:20 GMT

I had a series of ocurring charges over a 6 month period. After the initial agreement was done, I decided to return the funds back to my associate. However, the card I charged initially was expired. I paid him in a series of wire transfers instead. How do I document this in my records in square?

Re: How do I document a return I made in cash instead of back to credit card

_Violet — Wed, 20 Dec 2023 21:20:23 GMT

Hi @fscott5 - Thanks for reaching out to us here on the Square Seller Community👋

When you go to initiate the refund, you should see a couple of options. Do you see the option to refund as cash or gift card?

I'll keep an eye out for your reply.

Re: How do I document a return I made in cash instead of back to credit card

SRSP — Tue, 11 Jun 2024 18:57:54 GMT

Hi. I’m not the original poster, but I am trying to do this and only get the options to use the original card, or a Giftcard. Is there any other way? A cashier rung up a small purchase as CC and when it was returned he was busy and gave the guy cash. Then when he had time, he tried to go back in and do the return and realized his mistake. 🤨

Re: How do I document a return I made in cash instead of back to credit card

fscott5 — Wed, 12 Jun 2024 17:38:39 GMT

No, it only gives me a credit card refund.