thread Re: House Accounts in Payments Troubleshooting

House Accounts

JasonManderbach — Sat, 20 Sep 2025 19:51:50 GMT

I think it is great that Square has added "House Accounts" as a payment option.

However, the problem is that when you charge a customers "house account" it shows up on the sales report as though you have collected funds from the customer. When in reality you have not collected anything until they make a payment against their account. A charged transaction should NOT show up on the sales report until the funds have been exchanged. The day that they make a payment should be the day that those sales are reflected in the report.

Also, as it is currently, I've noticed that when they DO pay, it also gets applied to the sales report. So in effect, a single transaction that is charged, could hit the sales report twice (when its charged and when it's paid for). Making the true sales numbers very inaccurate.

I hope that the Square technical staff will look into this, as it could be a really great feature once the bugs are worked out.

Re: House Accounts

MayaP — Fri, 05 Jan 2024 20:00:05 GMT

Hello there @JasonManderbach, I appreciate you reaching out and bringing this to our attention. I did reach out to our support team who did advise to contact Customer Support with examples of this happening on your account. You can reach support at 1-855-700-6000, squ.re/contactsqsupport. Our team will be able to investigate this matter further. Thank you!

Re: House Accounts

KemBattery — Fri, 25 Oct 2024 20:42:01 GMT

Not charging a transaction double is like one of the most basic accounting principals when using house accounts or charging on credit. Was this feature created by college freshmen?

Re: House Accounts

mikesclub — Fri, 17 Jan 2025 04:11:18 GMT

I need confirmation on this. We are getting ready to start using house accounts.

I know you told the OP to contact customer support, but I’d like to know, if what the OP described the way the system is actually designed to work? When a customer charges something to their house accounts, does Square treat it as a completed sale?

im not asking about the OP's specific case. I’m asking if the system is or isn’t supposed to work that way.