thread Re: circle keeps spinning and spnning in Payments Troubleshooting

circle keeps spinning and spnning

beccasd01 — Sat, 20 Sep 2025 19:47:44 GMT

enter itemized info, customer, then click on :enter card manually" and then nothing, spins and spins. I cleared cookies, tried on an up yo date google chrome and nothing

Re: circle keeps spinning and spnning

JK_Fiber_Art — Mon, 05 Feb 2024 22:25:57 GMT

Hi Beccasd01,

Can you provide some more info - are we assuming this is a Checkout issue with your online site ? If so, perhaps sharing your site's URL would be helpful so others here can take a look. Please understand that the Community is not the same as Tech Support or Customer Support however, there's quite a bit of hands on experience here. As per this site - there does not appear to be any Square System issues going on. You can always try unpublishing your site and then republishing your site - sometimes that fixes strange issues. The other option if the issue persists is contact Tech Support direct.

Re: circle keeps spinning and spnning

Summer2024 — Mon, 05 Feb 2024 22:37:03 GMT

Hey, @beccasd01 😀

Like @JK_Fiber_Art has said, we may need a bit more clarification on which Square product is giving you trouble. If you could also provide a screenshot of what's going on, that would also help us see what the issue is as well.

We will be on the lookout for your response 😊

Re: circle keeps spinning and spnning

beccasd01 — Mon, 05 Feb 2024 22:41:06 GMT

Thank you! I got ahold of customer service and he had me download app on my phone. I enter all info regarding customer on my computer then process the transaction on my phone. It works!!

Re: circle keeps spinning and spnning

Summer2024 — Mon, 05 Feb 2024 22:58:30 GMT

Hi @beccasd01!

It's so great to hear that our Support Team was able to directly assist you! Please let us know if you need anything else😊