thread Re: Why Complain out an outage in Payments Troubleshooting

Why Complain out an outage

F1etch — Sat, 20 Sep 2025 19:47:33 GMT

Things happen in life and we deal with it. Im sure everyone at some point in your life had something happen that you needed to apologize to a client. So stop complaining and enjoy life. I have been with square a long while and an outage has not happened before to me. Why do ppl always get online to complain, but not thank someone for their hard work. This world has lost the positiveness in life. GOD IS GOOD.

Re: Why Complain out an outage

JK_Fiber_Art — Wed, 07 Feb 2024 16:34:35 GMT

Hi F1etch,

Have to agree, things do happen. Square kept us informed via emails and their online Status site. We just turned the incident into an opportunity - In Store Special Today - "Cash Sales Only and 5% discount" to make it more attractive - seems folks didn't mind going to the ATM across the street. One has to sometimes get creative. We didn't break any records but, didn't loose any sales either. What drives us crazy are internet and/or power outages 😎 - that's a problem.

Re: Why Complain out an outage

F1etch — Thu, 08 Feb 2024 14:11:07 GMT

im so happy for you and the opportunity that you turned something into a positive. Good things happen to positive people! AMEN

Re: Why Complain out an outage

rtfulk — Fri, 09 Feb 2024 04:06:30 GMT

I agree, just imagine about 12 years ago there was no such thing as Square. We all were using a terminal connected to a landline phone or cellular and still had outages. The point is when thousands, if not millions of people are wanting credit card authorizations things are going to break. I hate when it happens, but coming on a public forum and complaining is not going to get it working any faster.

Re: Why Complain out an outage

F1etch — Fri, 09 Feb 2024 12:20:37 GMT

Learning to appreciate little things in life. Thank you 🙏