thread Re: Square Stand Contactless Reader Failed in Payments Troubleshooting

Square Stand Contactless Reader Failed

kaganp — Sat, 20 Sep 2025 19:46:21 GMT

Our Square Stand 2nd generation is connecting to the iPad (has a check at the top for Stand), but the contactless reader and chip reader both say failed.

We have tried the troubleshooting at https://squareup.com/help/us/en/article/5112-square-stand-troubleshooting but nothing has helped. Plugging a different iPad in to the stand has the same problem.

Is there anything else we can do?

Re: Square Stand Contactless Reader Failed

MayaP — Fri, 16 Feb 2024 14:22:36 GMT

Hi @reinstalling- I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I am sorry you are having issues with your reader not working on the stand. I would try some reader troubleshooting steps. Like deleting and reinstalling the app and doing a hard reset on the contactless reader. If you are still having issues I would reach out to support at 1-855-700-6000, security.re/contactsqsupport. They can investigate this further and file a ticket if needed. For account security we cannot file tickets here. If you need anything else do not hesitate to reach back out here and tag me. I hope this helps!

Re: Square Stand Contactless Reader Failed

kaganp — Fri, 16 Feb 2024 16:42:28 GMT

Hi MayaP,

The problem is with the integrated tap/dip built into Square Stand, not a separate reader. Is there a way to hard reset the contactless reader built into the Square Stand that wasn't mentioned in the troubleshooting I referenced?

Thank you for the phone number and link for support, I will try that next.

Re: Square Stand Contactless Reader Failed

MayaP — Fri, 16 Feb 2024 17:52:40 GMT

Thank you for the reminder, I forgot we updated the stands. Our old version does have the reader separated. If you have the built-in reader there is not a way to hard reset it. If deleting and reinstalling the app did not resolve the issue then please reach out to support, so we can take a further look into this. I am sorry I wasn't able to help @kaganp! If you need anything else let me know.

Re: Square Stand Contactless Reader Failed

PetesKc — Fri, 05 Apr 2024 05:38:48 GMT

I’m having the exact same issue.

Re: Square Stand Contactless Reader Failed

RobynR — Fri, 05 Apr 2024 15:01:46 GMT

Hey @PetesKc,

Thank you for joining the Community.

I recommend trying these basic troubleshooting steps here.

If the problem persists, please contact our Support team, so we can submit a ticket to our engineering team for further assistance.

Re: Square Stand Contactless Reader Failed

PetesKc — Fri, 12 Apr 2024 08:29:01 GMT

Tech support has been useless.

Re: Square Stand Contactless Reader Failed

Route66Ride — Sat, 13 Apr 2024 02:23:28 GMT

Unreal that support has a 24-48 hour response time. What do I do until then? Other people have this same issue - why are there no notes on what the real fix is? Bad devices maybe? So far, not impressed with Square.

Re: Square Stand Contactless Reader Failed

BayouCharters — Tue, 28 May 2024 20:41:40 GMT

Did you resolve this problem? The same thing is happening to mine.

Re: Square Stand Contactless Reader Failed

PetesKc — Wed, 29 May 2024 05:05:52 GMT

No. Customer service was useless.

Re: Square Stand Contactless Reader Failed

Route66Ride — Thu, 30 May 2024 16:08:27 GMT

I do not know why they bother to pay for a Customer Service department - they are completely useless. They have no intention of even addressing your issue - we now have two $800 bricks.

Re: Square Stand Contactless Reader Failed

MidlandIceCream — Tue, 11 Jun 2024 17:58:36 GMT

Same...following!

Re: Square Stand Contactless Reader Failed

shornbuckle — Sat, 15 Jun 2024 01:10:31 GMT

Same problem and support is useless

Re: Square Stand Contactless Reader Failed

MidlandIceCream — Sun, 18 Aug 2024 16:47:17 GMT

Same problem-followed all troubleshooting steps and lots of time with customer service to fix. Am guessing they would prefer we upgrade.

Re: Square Stand Contactless Reader Failed

Ajester1 — Fri, 30 Aug 2024 18:07:57 GMT

Same issue!!

Re: Square Stand Contactless Reader Failed

Andrewhiggz — Mon, 14 Oct 2024 18:49:13 GMT

I had the same problem and got a new stand sent by Square, but I still had the same issue. How I fixed it was under the iPad settings, go to apps and select Square, and under location, it defaults to when shared. Switch it to always, and it connected for me, no problem.

Re: Square Stand Contactless Reader Failed

mmkkbbq — Thu, 07 Nov 2024 08:06:21 GMT

This fixed for me too! Thank you!

Re: Square Stand Contactless Reader Failed

PetesKc — Fri, 08 Nov 2024 04:04:39 GMT

Didn’t work for me.

Re: Square Stand Contactless Reader Failed

Infinitelamps — Fri, 15 Nov 2024 16:36:39 GMT

I have the same issue! Maybe our iPads can’t upgrade to the latest square update? I’ve tried everything!

Re: Square Stand Contactless Reader Failed

SullivanMercant — Sat, 16 Nov 2024 18:00:27 GMT

Adjusting location settings didn't work for me either. Does anyone have anything else to suggest?