thread Re: Printer issues in Payments Troubleshooting

Printer issues

Hummelmeats — Sat, 20 Sep 2025 19:43:07 GMT

On my point of sale It disconnects after every sale

at top right corner it’s showing printer issue how do i figure out what the issue is

Re: Printer issues

JK_Fiber_Art — Tue, 12 Mar 2024 17:40:18 GMT

Hi Hummelmeats,

I'm thinking we need a bit more info as basically all we know is you have a printer that disconnects after every sale. Can you provide some information about what hardware you are using. For example - a Square Stand with an iPad or Register or Terminal or ? Printer model ? Type of connection, i.e., USB or Ethernet ? As the Community is not the same as Tech or Customer Support, there is a lot of hands on experience here. Once we know what you have, then hopefully someone here may have some thoughts.

Re: Printer issues

Hummelmeats — Tue, 12 Mar 2024 19:13:39 GMT

Its a gen one stand with usb epson printer

Re: Printer issues

frances_a — Wed, 13 Mar 2024 02:19:47 GMT

Hello @Hummelmeats

You can find some troubleshooting steps for printer issues here.

You can also check our list of compatible accessories here to ensure your model is compatible.

Let me know if those troubleshooting steps are helpful!

Thank you ✨