thread Re: Why is the text in my item descriptions typing in backwards? in Payments Troubleshooting

Why is the text in my item descriptions typing in backwards?

StreamsideJamie — Sat, 20 Sep 2025 06:38:34 GMT

This started 2 days ago.

Instead of a sentence typing as follows :

The quick brown dog jumped...

What is typing out is :

...depmuj god nworb kciuq ehT

What's even stranger is when I try to delete the incorrect text it doesn't allow me to just delete it. Instead I can delete 1 letter then the cursor returns to the top left - I have to then bring it back to the "beginning" down in the lower right to delete the next letter.

I attempted to talk to square support and was told there is no problem. Well there is obviously a problem. Has anyone else run into this? How did you fix it?

Re: Why is the text in my item descriptions typing in backwards?

ryanwanner — Thu, 03 Jul 2025 14:45:59 GMT

Hello @StreamsideJamie ! Welcome to the Seller Community!

That's interesting! Are you typing the description on the web dashboard via a browser or when using one of the Square apps?

Either case, the first thing I would check is that your browser, app, and operating systems are fully updated. I've seen some very odd issues happen when you're a version or two behind.

After that, try entering the description in another way: if you're using the browser, what happens if you use the app (and vice versa)? Also, if it's a browser, what happens if you use another browser?

Keep us updated on the results of these troubleshooting steps!

Re: Why is the text in my item descriptions typing in backwards?

rtfulk — Thu, 03 Jul 2025 14:46:52 GMT

@StreamsideJamie Welcome to the community. Have you tried using a different browser? Sometimes the cache in the browser you’re using can get corrupt. If you don’t have another browser installed on your computer or mobile device, try using incognito or private window, that will be just a straight browser with no cache or extensions installed. Also if you have an add blocker installed I would try disabling that.

Re: Why is the text in my item descriptions typing in backwards?

Sammie_C — Thu, 03 Jul 2025 15:10:16 GMT

Hi @StreamsideJamie, thank you for reaching out. I see you are new to the Square Community, welcome!

This is quite odd! Thank you @rtfulk and @ryanwanner for jumping in on this one too.

Could you do a bit of troubleshooting and see if these steps help at all, please?

- Check for a strong internet connection

- Clear browser cache and cookies

- Try a different Browser, such as Chrome, Firefox, or Safari

- Ensure that your web browser is up-to-date

- Log out and log back in

- Restart your device

Please let us know if you continue having this issue after trying the above steps and the suggestions of @rtfulk and @ryanwanner.

Re: Why is the text in my item descriptions typing in backwards?

HopefulMaine — Fri, 04 Jul 2025 02:55:37 GMT

Hiya, I am having the exact same issue. @StreamsideJamie were you able to resolve? I finally used the Generate Description using AI mode and it fed in a descriptor, but I am still not able to enter my own text without it typing in completely backwards. Hoping Square will work fine at my pop-up event tomorrow. Thanks for any feedback. I did clear my cache and I'm using the Square app on my Android phone to input a new item.

Re: Why is the text in my item descriptions typing in backwards?

Sammie_C — Fri, 04 Jul 2025 16:29:16 GMT

Thank you for reaching out, @HopefulMaine!

I reached out to our Operations team about this and they said that this is a known issue and a fix is being implemented in the newest update (app version 6.73) which is set to be released on 7/7.

Also, a heads up to @StreamsideJamie, @rtfulk, and @ryanwanner.

If you update and are still having this issue, please let me know and I can take another look!

Re: Why is the text in my item descriptions typing in backwards?

HickoryCreek — Sun, 06 Jul 2025 02:44:48 GMT

I am having the exact same problem. Signed out and in, restarted the phone, still doing it. Definitely a technical Square problem.

Re: Why is the text in my item descriptions typing in backwards?

Beetaylor — Sun, 06 Jul 2025 04:31:25 GMT

I’m having the same problem. It started just this week. I paid $900 for this POS and it’s being a PoS. So frustrating to have to tell customers hold on a minute while I open up my computer to make the item.

Re: Why is the text in my item descriptions typing in backwards?

Beetaylor — Sun, 06 Jul 2025 04:35:05 GMT

Is that even possible on the actual square POS machine? I paid $900 for this thing and I can’t input an item unless I’m on my computer. Incredibly embarrassing infront of customers.

Re: Why is the text in my item descriptions typing in backwards?

Coldstream — Wed, 09 Jul 2025 02:28:18 GMT

I have exactly the same problem. I'm using the Square POS app on three different devices, one Samsung tablet and two Pixel phones, all type backwards, only in the description field on the Item page, all other fields the keyboard operates normally.

Re: Why is the text in my item descriptions typing in backwards?

Deeplykneaded — Wed, 09 Jul 2025 14:38:43 GMT

I just downloaded it now 7/9/25 and it's typing in backwards

Re: Why is the text in my item descriptions typing in backwards?

Sammie_C — Wed, 09 Jul 2025 21:23:57 GMT

@Deeplykneaded, thank you for reaching out. Just to confirm, this is is still occurring for you after the app version 6.73?

Re: Why is the text in my item descriptions typing in backwards?

GardenCentre — Wed, 09 Jul 2025 21:39:39 GMT

This is happening to us too. Using square register and in the description box its typing backwards so we can't add descriptions at the moment

Re: Why is the text in my item descriptions typing in backwards?

Sammie_C — Wed, 09 Jul 2025 23:03:37 GMT

Hi @GardenCentre, have you updated your device and app to the newest available updates?

Re: Why is the text in my item descriptions typing in backwards?

DMSummitt — Thu, 10 Jul 2025 01:53:59 GMT

I am having this same issue. I had an update yesterday.

Re: Why is the text in my item descriptions typing in backwards?

DMSummitt — Thu, 10 Jul 2025 02:00:09 GMT

Same with me. Typing a description should not be this difficult. Whomever decided to switch the flow of words needs to reverse their chicannery.

Re: Why is the text in my item descriptions typing in backwards?

DMSummitt — Thu, 10 Jul 2025 02:03:08 GMT

Where do you find the version of the software?

Re: Why is the text in my item descriptions typing in backwards?

DMSummitt — Thu, 10 Jul 2025 02:09:08 GMT

I was able to find the version which is 6.72.1. There is no current update for the app.

Re: Why is the text in my item descriptions typing in backwards?

Sammie_C — Thu, 10 Jul 2025 22:50:15 GMT

@DMSummitt, what device are you using?

Re: Why is the text in my item descriptions typing in backwards?

Sammie_C — Thu, 10 Jul 2025 22:50:36 GMT

@DMSummitt, what device are you using?