thread wrong employee got drecit in Payments Troubleshooting

wrong employee got drecit

kingoffades — Sat, 20 Sep 2025 19:32:54 GMT

an employee ran a sale under someone else pin number is there any way to change who gets credit for sale

Re: wrong employee got drecit

ryanwanner — Wed, 15 May 2024 01:22:49 GMT

Short of refunding the entire transaction and re-ringing it under the correct employee number, there is no way under the Point of Sale app to change closed checks. Since I doubt you have access to that customer's card or payment info, it's probably best to just stick with manually updating employee totals when it's time to run your reports.

Wish I had better news, @kingoffades

Re: wrong employee got drecit

alexandriak — Wed, 15 May 2024 19:50:28 GMT

Just popping in here to say that I wish you could assign a sale to a different employee at the start of a transaction, and it would be nice for this to be corrected as needed after a sale too.

Re: wrong employee got drecit

RobynR — Thu, 16 May 2024 12:48:27 GMT

@kingoffades @alexandriak, building on @ryanwanner's input, you can also submit this as a feature request for further consideration here.

Our Product Team actively monitors this forum and uses feedback like yours to enhance our products.

Re: wrong employee got drecit

VanKalkerFarms — Thu, 16 May 2024 21:05:57 GMT

This definitely should be something doable as it doesn't affect the amount of the sale for POS integrity, but changing who made the sale should be something an owner or manager can do with a code or whatever permission.