thread Coupon Code in Payments Troubleshooting

Discount/coupon codes at time of checkout on services?

prostrength — Sat, 20 Sep 2025 19:31:50 GMT

Any guidance on adding discount codes at point of sale on services for customers? I'm trying to run an email marketing promotion giving a discount on my services for a limited time. No matter what I do the discount does not get automatically added and there is no spot at checkout for a code which is a bad ball drop by Square.

Re: Discount/coupon codes at time of checkout on services?

VanKalkerFarms — Tue, 21 May 2024 22:24:37 GMT

there is a way to use coupon codes in Square.

click library, rewards, use code,

you would make the codes here https://squareup.com/dashboard/customers/marketing/coupons

Re: Discount/coupon codes at time of checkout on services?

CoachBeau — Sun, 21 Jul 2024 18:47:34 GMT

The replies do not acknowledge that there is no option for a discount code on the SERVICES checkout window. This needs to be resolved for those of us who only offer service bookings.

Re: Discount/coupon codes at time of checkout on services?

CoachBeau — Sun, 21 Jul 2024 18:48:58 GMT

This ignores the question. Is there a way to use a discount code on the SERVICE BOOKING checkout page? I do not believe there is.

Re: Discount/coupon codes at time of checkout on services?

MayaP — Mon, 22 Jul 2024 14:32:12 GMT

Hey there @CoachBeau,

Thank you for reaching out. I understand how frustrating this situation can be!

To better assist you, could you clarify whether you’re using the Point of Sale app or the Appointments app for service bookings? Additionally, did you set up your services as items in the Point of Sale? Providing these details will help address the issue more effectively.

Re: Discount/coupon codes at time of checkout on services?

CoachBeau — Mon, 22 Jul 2024 20:36:22 GMT

This would be from the online booking site. So it wouldn’t specifically or always be On an app from the customers point of view. When they Select a service to purchase and schedule on my website, it takes them to the Square booking site and there is no option to enter a discount code.

Re: Discount/coupon codes at time of checkout on services?

MayaP — Mon, 22 Jul 2024 23:07:04 GMT

Oh ya @CoachBeau, currently, discounts can only be applied through Square Online and not the booking site. This has been noted as a feature request.

I understand this may be inconvenient and appreciate your patience!

Re: Discount/coupon codes at time of checkout on services?

CassieLMT — Sun, 04 Aug 2024 01:13:55 GMT

There needs to be a place on the square online checkout for services where the CLIENT can apply this discount code.

As it stands a client would have to message me with the time they are requesting the appointment. I would have to invoice and manually enter the code myself and send them the invoice.

What we need is somewhere the client can type the discount code into at the time of reserving and paying for the appointment online BY THEMSELVES.

I am out of town and trying to make sure I still have income with a quick coupon code for the weekend and unfortunately am still having to work and manually set up the appointments myself which defeats the purpose of sending out an automated email while I try to take a weekend and grieve with my family.

Re: Discount/coupon codes at time of checkout on services?

naiya — Wed, 14 Aug 2024 02:25:28 GMT

I've been requesting this for years.

Discount or Coupon Codes for Services - Square Appointments

debbievieng — Wed, 23 Oct 2024 12:19:01 GMT

I am currently using Square Appointments for my business and would like to know if the platform now offers the ability to clients to use discount or coupon codes for services during checkout. This feature would be highly beneficial for managing promotions and client rewards more effectively.

Could you please let me know if this feature is available, or if there are any plans for it to be added in the near future?

Thank you in advance for your assistance. I look forward to your response.

Re: Discount or Coupon Codes for Services - Square Appointments

TCSlaguna — Wed, 23 Oct 2024 16:15:31 GMT

Hi @debbievieng

This feature has been requested for a long time. Unfortunately it is still not available.

My hopes are that now that Square Online discounts, and coupons, and POS discounts have all been unified into one place, they may take the next step to enable discounts on Services.

I know Square is aware of this request. Input from sellers like you (and me) help to surface challenges sellers are facing and get them addressed as soon as possible.

Let me know if you have any further questions or concerns.

Re: Discount or Coupon Codes for Services - Square Appointments

821 — Sun, 01 Dec 2024 13:52:56 GMT

Wow so for my holiday sale I have to either go change all my prices or add discount la after they book ?

Coupon Code

thuyvischi — Wed, 19 Mar 2025 22:49:13 GMT

I created a coupon AND a discount code. It seems to only allow me to apply the discount code on an appointment when I or my team schedules. I'd like for the client to be able to apply the coupon upon check-out when they schedule their own appointment. Has anyone figured out how to do this? I called support and was transferred to 5 different people, to be told that this feature isn't available. Why have a coupon if clients can't use them?

Re: Coupon Code

_Violet — Thu, 20 Mar 2025 20:09:21 GMT

Hello @thuyvischi 👋 Welcome back to the Square Community! My name is Violet and I'm one of the Moderators here.

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future.

Unfortunately, Square Appointments doesn’t currently offer the ability for clients to enter a promo or coupon code when booking online. In the meantime, you can still create discounts that can be applied when checking out on your Point of Sale. You can also send coupons to your subscribed customers using Square Marketing.

I don't have an ETA on if or when this feature may become available, but you can keep an eye on the Square Appointments Product Board for updates here.

I hope this info is helpful, but please let me know if you have any additional questions.

Re: Coupon Code

thuyvischi — Thu, 20 Mar 2025 20:43:02 GMT

Thanks Violet. We require prepay online, so the coupon doesn’t help in this scenario.

Re: Discount/coupon codes at time of checkout on services?

Rhythm — Wed, 06 Aug 2025 20:07:43 GMT

Oh my God I can't believe this isn't possible. This is a HUGE oversight from Square. Please rectify this ASAP. When customers are making appointments, they must be able to apply coupons codes. That's the most basic feature! It's just a reflection of a percentage I can't believe this has been requested for years!!! What's teh point in have a "CODE" if you can't share it for people to use at checkout.

Re: Discount/coupon codes at time of checkout on services?

BarbieGirl — Wed, 05 Nov 2025 12:02:20 GMT

It's a bit ridiculous that this isn't yet a feature. My clients all pay at the time of booking, imagine the nightmare of having to refund the difference to each customer. This is a deal breaker for me if it isn't added as a feature very soon I might have to search for alternative options.

Re: Discount/coupon codes at time of checkout on services?

Rhythm — Wed, 05 Nov 2025 14:53:34 GMT

I know right. I had a huge opportunity to get more customers if I could provide a discount code to partner with another business. I would have lost business. It’s crazy to me that after many years of clearly thousands of people requesting this feature they still haven’t implemented it. Very odd. I now use Squarespace’s payment system which is unfortunately a clunkier interface but it really is a deal breaker for me too.

Re: Discount/coupon codes at time of checkout on services?

RDMixedIt — Mon, 16 Mar 2026 13:15:47 GMT

Still no option for this feature huh?

Re: Coupon Code

GradySuede — Tue, 07 Apr 2026 15:56:35 GMT

Hello _Violet,

You mentioned "I went ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well.". Can you show me where that thread is please?

Thank you