thread address not supported/ in Payments Troubleshooting

address not supported/

plunkscc — Sat, 20 Sep 2025 19:28:47 GMT

I just started with Square and was testing a purchase when the customer said their address was not supported, to pick another. The address is correct and legit. Why am I seeing this?

Re: address not supported/

Lou8 — Wed, 05 Jun 2024 13:43:49 GMT

Hi @plunkscc, thanks for your post and welcome to the Community 👋.

I'd be happy to look into this. Could you give me more information about this test payment:

Was the payment done on a laptop or mobile ?
What was the payment method used (manually entered card, Apple or Google Pay, Square Pay) ?
Was the address local or international ?

Have you tried doing a test payment yourself with a different address ?

Re: address not supported/

plunkscc — Thu, 06 Jun 2024 16:21:24 GMT

Thank you for your response. We did get it figured out through Square Online Support chat.

Re: address not supported/

BernadetteA — Thu, 06 Jun 2024 17:27:55 GMT

That's great to hear, @plunkscc! Thank you for updating us here on this thread. 😊