thread Our Online Store is sending Automatic Receipts - Need to update sending email address in Payments Troubleshooting

Our Online Store is sending Automatic Receipts - Need to update sending email address

CLMJFVFS — Sat, 20 Sep 2025 19:26:37 GMT

The person "FRED" who set up our online store and automatic invoicing is no longer with our organization but the invoices still show as coming from "FRED" personal email address and with a "reply to "FRED"". How do I get in and change this to our organization email address?

Re: Our Online Store is sending Automatic Receipts - Need to update sending email address

BernadetteA — Thu, 13 Jun 2024 23:14:11 GMT

Thanks for posting, @CLMJFVFS

Are you saying that you do not have access to the account at all because it is still tied to "Fred"? Can you please confirm your website URL, so I can take a look at a couple of things?

Thanks in advance!