Customer is not receiving their receipts

DeeUAV — Sat, 20 Sep 2025 19:25:55 GMT

Not sure if I am posting this in the right section but I have the basic tile type square reader. I just took my first payment and for some reason the customer did not receive their email receipt.

I went into the app and tried to resend the receipt. It said that it sent but she still didn’t receive it. I had her check her junk mail folder and she did not find it in there.

I also tried to resend the receipt as a text message and she also did not receive that.

I did confirm that both her email address and phone number are correct.

Re: Customer is not receiving their receipts

JK_Fiber_Art — Wed, 19 Jun 2024 12:27:09 GMT

Sounds a bit unusual but, strange things do happen. It seems odd that neither text nor email worked. Squares System Status Site has not reported any email or text issue so one has to assume that there's something else going on. Since the volunteer Community Members here are not the same as Tech or Customer Support, we sometimes just try to offer some suggestions. One thing I would try is just print the receipt, scan it and send it directly to the customer from your email client. If she gets it - that's great and it means that at least something is working as it should on her end. We have run into issues in the past and realized that the problem was with the end user and not anything from our end - that's not to say this is what is happening here. Maybe some other Community Members have some thoughts.

thread Re: Customer is not receiving their receipts in Payments Troubleshooting

Customer is not receiving their receipts

Re: Customer is not receiving their receipts