thread Overcharging in Payments Troubleshooting

Overcharging

coco357 — Sat, 20 Sep 2025 19:23:38 GMT

Hello have anyone had trouble with customers being charged more than we swipe for?

Re: Overcharging

JK_Fiber_Art — Mon, 01 Jul 2024 21:51:59 GMT

Can you more details - for example - what is your process when checking out a customer? Are you doing a manual input of the item price or scanning the item (bar code or QR) ? Having a better understanding of your issue would be helpful as there's a lot of hands on experience here but, we need more info.

Re: Overcharging

Lou8 — Wed, 03 Jul 2024 09:05:35 GMT

Hi @coco357, thanks for posting and welcome to the Community !

As @JK_Fiber_Art mentioned, we would need more details about the transaction to figure out what might have happened here.

As we don't have access to your account information on this platform, our help can be limited. Our Support Team will be able to do a more in-depth investigation of this double charge though. You can contact them directly by email, phone or on social media (Facebook, Instagram and X).