https://community.squareup.com/t5/Payments-Troubleshooting/Dose-not-seem-like-Square-is-fighting-for-us-with-charge-backs/m-p/738202#M30706 <P>Good morning I recently had 3 chargebacks come back at us all of which were legit charges 1 I have video of the gentleman in my office and have video him using his card.&nbsp; 2nd us and another vendor got hit, Square said no go the other vendor called the card company direct and they got their money.&nbsp; 3rd the day square was having problems about 3 months ago it showed 2 charges the next day on our customers statement but 1 dropped in less than 48 hours and then square pulled the 2nd back after the chargeback went against us.&nbsp; 1 more chargeback goes against us and I'm going back to retriever</P> Sat, 20 Sep 2025 19:23:35 GMT OcalaTowing 2025-09-20T19:23:35Z https://community.squareup.com/t5/Payments-Troubleshooting/Dose-not-seem-like-Square-is-fighting-for-us-with-charge-backs/m-p/738202#M30706 <P>Good morning I recently had 3 chargebacks come back at us all of which were legit charges 1 I have video of the gentleman in my office and have video him using his card.&nbsp; 2nd us and another vendor got hit, Square said no go the other vendor called the card company direct and they got their money.&nbsp; 3rd the day square was having problems about 3 months ago it showed 2 charges the next day on our customers statement but 1 dropped in less than 48 hours and then square pulled the 2nd back after the chargeback went against us.&nbsp; 1 more chargeback goes against us and I'm going back to retriever</P> Sat, 20 Sep 2025 19:23:35 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Dose-not-seem-like-Square-is-fighting-for-us-with-charge-backs/m-p/738202#M30706 OcalaTowing 2025-09-20T19:23:35Z https://community.squareup.com/t5/Payments-Troubleshooting/Dose-not-seem-like-Square-is-fighting-for-us-with-charge-backs/m-p/738813#M30707 <P dir="auto" style="margin: 0;">I'm sorry to hear this, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/678007">@OcalaTowing</a> I'm sure it must be frustrating. Per the <A href="https://squareup.com/help/us/en/article/3882-payment-disputes-walkthrough" target="_blank" rel="noopener">guide for disputes</A>, the bank ultimately makes the final decision. Square submits all the information over on your behalf, but we do not have input on the actual decision-making process.&nbsp;</P> Fri, 05 Jul 2024 19:26:48 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Dose-not-seem-like-Square-is-fighting-for-us-with-charge-backs/m-p/738813#M30707 BernadetteA 2024-07-05T19:26:48Z