thread Re: Turn Off Item Sync in Payments Troubleshooting

Turn Off Item Sync

bresnan — Sat, 20 Sep 2025 19:21:57 GMT

We need to have a way to turn off Item Sync. On Square Online, Item Sync says:

Item sync - Syncing basics

The following item information is always kept in sync with your Item Library and Point of Sale app. Changes you make to this item information are reflected throughout Square

Item title

Price

Item ID (SKU)

Stock

Options

Modifiers

We need the POS to have different item titles (and photos) than online. The names on the online view will clutter the POS. Please help.

Re: Turn Off Item Sync

MayaP — Wed, 10 Jul 2024 18:48:11 GMT

Hello @bresnan,

Thanks for joining our Seller Community! 👋😀

There isn't an option to stop an item sync. A workaround would be to create separate items for online vs. POS, so you can manage the items separately.

You can also manually toggle off the "Where it's sold" feature in Dashboard > Item Library > Click on a specific item. Bulk edits the items' site availability to Unavailable.

I hope one of these workarounds works for now!