thread Re: Anyone know how an employee can delete a ticket with no trace? in Payments Troubleshooting

Anyone know how an employee can delete a ticket with no trace?

lidsbargrill — Sat, 20 Sep 2025 19:21:41 GMT

How can an employee delete a ticket that has already went to the kitchen but has not been processed for payment? Like most Voided or comp tickets show up on square reports. Some are not showing up at all just the kitchen so these tickets are being deleted some how only on a certain persons shift. Any help?

Re: Anyone know how an employee can delete a ticket with no trace?

TheRealChipA — Wed, 10 Jul 2024 21:00:02 GMT

Hey @lidsbargrill. I know of no way that a ticket can be deleted once it has been saved and/or sent to a kitchen printer. Voids or comps would be required, and like you said those would leave a trace to follow. This means that if this is really happening there is a bug in your POS somewhere. But, wow, it is a pretty obscure one!

If you use a physical printer, I’d recommend keeping printed kitchen tickets around while that person is on shift. Then you’d have a ticket number for Square to check into. If you use a KDS, then don’t clear the closed tickets on it so that you can recall it and take a screen shot for the same purpose.

Also, once you see it happen, it might be helpful to send a POS support ledger to Square for evaluation. You can do this from your POS at More > Support > Send support ledger. After you send it, call support and let them know what happened and what you sent so they can open a trouble ticket. Hopefully, you’ll also have your supporting kitchen checks/screen shots for them to use to track this down.

Good luck!

Re: Anyone know how an employee can delete a ticket with no trace?

Candlestore — Wed, 10 Jul 2024 22:16:05 GMT

@lidsbargrill

Private messages sent to you and @TheRealChipA.