thread Re: Add Customer ticket in Payments Troubleshooting

Add Customer ticket

DFD_Ithaca — Sat, 20 Sep 2025 19:19:58 GMT

Hi I used to see a button at the bottom of the right hand side of my POS screen, just below the "charge" button, to add a customer (to allow a ticket to be saved and paid later) but it hasn't shown up since I switched over to a new iPad (same login and everything). Any ideas how to get that button to show up again? Thanks.

Re: Add Customer ticket

Candlestore — Thu, 18 Jul 2024 14:53:59 GMT

@DFD_Ithaca ;

As I see this is your 1st post let me welcome you to the community.

On an Ipad with Square for Retail, next to the Charge button to its left is a button called Save Cart. Also on an Ipad you can download / Install Square Pos, Square For Retail, and Square for Resturants. I am not sure which version you had on your previous device.

I just looked on my android and can download just Square Pos, and on that app I do not have the Save Cart button, but do on the Ipad. Same login but Android is Square POS, and Ipad is Square fro retail.

Re: Add Customer ticket

MayaP — Thu, 18 Jul 2024 17:06:15 GMT

Hello @DFD_Ithaca,

Welcome to the Square family! We’re thrilled to have you with us and are here to support your business journey.

As mentioned, saved carts are an option for Square Retail or Open-Tickets with a point of sale.

I hope this is what you are looking for! If not let us know!

Re: Add Customer ticket

DFD_Ithaca — Thu, 18 Jul 2024 17:13:49 GMT

Thanks y'all. Open Tickets was what I was trying to figure out and contacted support and they got me up and running. Thanks!